Why you need AIOps
Watch a quick concept explainer: Why YOU need AIOps
Do you need AIOps?
Modern networks are vastly complex and create numerous challenges for teams attempting to identify, troubleshoot, and resolve issues. AIOps is designed to tackle these challenges and bring order to the chaos.
Do you need AIOps? If this list describes your organization, then AIOps could provide substantial benefits:
End users usually report problems before they're detected.
By the time an end user encounters an issue, it has gone on for some time. The issue seen by the end user usually does not resemble the cause.
Technicians waste time on duplicated efforts.
Different teams use different tools and can open multiple tickets for the same issue. Additionally, a single issue can cause a variety of downstream effects, each of which may result in a new ticket.
Your teams are in silos.
Teams use different tools. Multiple teams may not have access to each other's tools, or cannot interpret the data from the variety of data sources. Communication between teams may also be made more difficult due to their varying platforms.
Critical incidents get overlooked because there are too many alarms to analyze.
When there are numerous alarms, teams can easily get overwhelmed. Compounding this issue is the fact that some tools generate their own noise.
Issues reach sev1 status before anyone has time to give them attention.
Because there are so many alarms, it takes time for technicians to get around to analyzing them. A critical issue can continue unchecked, resulting in multiple downstream failures, because noise prevents easy identification of issues.
Auto-ticketing is impossible.
The multitude of alarms mean that manual analysis of each alarm is required, otherwise an unwieldy volume of tickets would be created.
AIOps helps to minimize these challenges so teams can improve the KPIs that matter: shorter MTTx, lower costs, and accelerated ability to keep up with change.
What is AIOps and how can it help you?
AIOps is an application which automates IT operations workflow via AI, machine learning, data science, and algorithms. But for a solution to provide value, it must work with the existing tools and within the current framework.
APEX AIOps Incident Management provides optimal implementations of the five core capabilities required by an AIOps solution.
Problem detection
Detects and identifies anomalies in time series data and makes predictive analyses based on trends
Deduplicates alarms and provides the ability to filter out unimportant or non-actionable items
Correlation
Discovers shared patterns in data and groups related items together
Makes relatedness decisions based on natural language processing (NLP), rather than relying on static rules or topology
Ticket creation and assignment
Creates tickets with relevant information
Assigns them automatically to the right teams or individuals who can investigate them
Investigation
Compares incidents past and present and can surface solutions which resolved previous similar incidents
Remediation
Implements remediation via automation, meaning it takes less time and fewer resoources to fix issues
Get started with APEX AIOps Incident Management
Ready for next steps? See how to get your business up and running with APEX AIOps Incident Management in Get started with APEX AIOps Incident Management.
Security features
Dell Technologies adheres to all cloud-provider security practices such as the Amazon Shared Responsibility Model. Bringing your own security certificates is not required. For more information, see the Moogsoft Security Policy.
Note
Incident Management requires the use of API keys. However, it does NOT allow customers to bring their own encryption keys. For information about Incident Management API keys, read Manage APEX AIOps Incident Management API keys.