Dynatrace integration

This integration ingests events from Dynatrace and maps them to Incident Management events automatically.

This integration was validated with Dynatrace 1.225.109.20210907-135400 on October 4, 2021.

Create a new integration in APEX AIOps Incident Management

Log in to your Incident Management instance.
Choose Integrations > Ingestion Services > Dynatrace.
Click Add New Integration.
Define the Incident Management Endpoint and API Description based on your business needs. Then click Save.
The UI displays the integration in a new page. Click Save at the bottom at the bottom of the page.

The new integration includes a custom endpoint, a set of default mappings to convert Dynatrace data to Incident Management events, and a deduplication key to group similar events into alerts. You can now set up Dynatrace to send data to this endpoint, as described in the following section.

(Optional) Once your endpoint starts receiving data from Dynatrace, you can customize how the integration maps and deduplicates this data. To learn more about mapping and deduplication, read Use mapping types in custom integrations and Deduplicate events to reduce noise.

Create a problem notification in Dynatrace

In the Dynatrace UI, go to the left-side menu and choose Manage > Settings > Integration > Problem Notifications > Add Notification.
Create a notification as follows:
1. Select Notification Type as Custom Integration.
2. Webhook URL = The URL of the Incident Management integration.
3. Under Additional HTTP Headers, create an authorization header as follows:
  - Username = Incident Management
  - Password = Your Incident Management API key.
    To create a new API key to use with your integration, follow the instructions in Manage API keys.
4. Add another header for the content type: Content-type = application/json
5. For the custom payload, copy and paste the following:
```
{
"State":"{State}",
"ProblemID":"{ProblemID}",
"ProblemTitle":"{ProblemTitle}",
"Source":"{ImpactedEntity}",
"tags":"{Tags}",
"ProblemDetailsText":"{ProblemDetailsText}",
"ProblemImpact":"{ProblemImpact}",
"ProblemSeverity":"{ProblemSeverity}",
"ProblemURL":"{ProblemURL}"
}
```
Send a test notification to this endpoint and then save the notification.

For more information about Dynatrace notifications, go to https://www.dynatrace.com/support/help/ and search for "problem notifications".

In this section:

Dynatrace integration

Create a new integration in APEX AIOps Incident Management

Create a problem notification in Dynatrace

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