Skip to main content

Set Priority action

Available for incident workflows

The Set Priority action automatically changes the priority of an incident for a custom value between 1 (highest priority) and 5 (lowest priority).

This action has one configurable option:

  • Set Priority To

    Select a priority between 1 and 5.

Incident example

In this example, any incident created or updated where severity = critical and classes contains the value Network is assigned a priority of 1.

  1. Configure the trigger:

    • Select New or changed incidents.

    • Configure the filter as follows:

      severity = Critical AND classes in (Network)

  2. Add the Set Priority action and configure the Set Priority To option to 1.

  3. Save and enable the workflow.

Incident data is updated as follows after the workflow runs:

Incident fields before

Incident fields after

{
    "status": "open",
    "severity": "critical",
    "classes": [
      "Network"
    ],
 ...
}
{
    "status": "open",
    "severity": "critical",
    "classes": [
      "Network"
    ],
 ...
     "priority_numeric": 1,
 ...
}
In this section: