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Override an OnCall assignment

OnCall gives you the ability to override an on-call user assignment by assigning a different user during a scheduled time. Creating an override can be helpful if a scheduled user is temporarily unavailable and someone else needs to take their shift. Overrides let you make temporary schedule changes without having to modify the schedule itself.

The user in the override receives any notifications the originally scheduled user would have received during the period defined by the override.

To create an override:

  1. Navigate to OnCall > OnCall.

  2. On the Schedules tab, click inside the schedule with the assignment you want to override.

  3. On the schedule configuration page, under the Base Schedule, click Add Schedule Override.

  4. From the OnCall Responder list, select the user who will take the place of the configured on-call user in the Base Schedule.

  5. Choose when the override will begin using the Start Date and Start Time selections.

  6. Choose when the override will end using the End Date and End Time selections.

  7. Click Create Override.

    An entry is added to the Override Schedule. If no Override Schedule existed for the calendar before, it is created.

The override user will now be on call during the period defined by the Override Schedule instead of the user in the Base Schedule. The Final Schedule displays the users who are scheduled to receive notifications, taking into account the Base Schedule as well as any changes from the Override Schedule.

For more information on OnCall schedules, see Add a schedule for OnCall. For an overview of the OnCall feature, see OnCall overview.

View upcoming overrides

To view upcoming overrides in a schedule:

  1. Navigate to OnCall > OnCall.

  2. On the Schedules tab, click inside a schedule.

  3. Click Upcoming Overrides.

    A list opens, displaying the planned overrides for the current schedule.

  4. Click an override in the list to jump to the day in the calendar when the override is scheduled.

Delete an override

To remove an override:

  1. Navigate to OnCall > OnCall.

  2. On the Schedules tab, click inside the schedule with the override you want to remove.

  3. If the override is visible in the schedule, you can click it and then click Delete Override in the popup, and confirm the deletion.

    OR,

    If the override is not visible:

    1. Click Upcoming Overrides.

    2. Locate the override in the list and click it.

    3. Click Delete Override in the popup, and confirm the deletion.

The override is removed from the schedule.

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