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Use case walkthrough: Incident watcher in APEX AIOps Incident Management

This video explains how to watch incidents in APEX AIOps Incident Management and receive email notifications whenever announcements are added.

*Please note Moogsoft is now part of Dell's IT Operations solution called APEX AIOps, and changed its name to APEX AIOps Incident Management. The UI in this video may differ slightly but the content covered is still relevant.

There may be incidents you don’t need to directly work on, but just want to monitor progress. You can watch such incidents and stay informed.

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Now you are watching this incident. When anyone adds announcements, Incident Management will email you.

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Like this.

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Note that only announcements trigger the notification emails. Also, you can add people other than yourself to incidents, like this:

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