User Groups overview
Custom user groups allow you to build teams in APEX AIOps Incident Management with your users as members. After you create your groups, you can:
Assign roles to groups to simplify user permission management
Map SSO groups to groups in Incident Management
Filter incidents and alerts by user groups
Create logical groups of Incident Management users to use for alert and incident assignments
See Manage user groups for information on using groups.
The User Groups page
To view the list of groups in your namespace, navigate to Settings > User Groups.
A list of groups with their associated member counts and descriptions displays. Depending on your permissions, you can view, delete and open individual groups to edit their configurations.
The following information is available for user groups:
Name
Description
Group Role
The role permissions assigned to the group. This may be a default role, a custom role, or none.
Member Count
The number of members in the group.
Note
This number may not be accurate if the group is populated via SSO.
SSO
Indicates if the group membership is controlled by SSO. If SSO is not enabled, this column will always be blank. When SSO is enabled for Incident Management, this column displays Mapped for user groups managed by SSO, or blank for groups managed locally.
Group members
Groups can contain any number of members, including none (for use with SSO).
Group roles
Group roles let you add the permissions for a default or custom role to all of the members of a user group.
The permissions associated with the group role are inherited by the group members and are added to any permissions already assigned to them.
A user's role assignment defines the minimum permission for that user. Groups can only add to a user's role-based permissions; you cannot add a user to a group to remove permissions.