What is AIOps and how can it help you?
AIOps is an application which automates IT operations workflow via AI, machine learning, data science, and algorithms. But for a solution to provide value, it must work with the existing tools and within the current framework.
APEX AIOps Incident Management provides optimal implementations of the five core capabilities required by an AIOps solution.
Problem detection
Detects and identifies anomalies in time series data and makes predictive analyses based on trends
Deduplicates alarms and provides the ability to filter out unimportant or non-actionable items
Correlation
Discovers shared patterns in data and groups related items together
Makes relatedness decisions based on natural language processing (NLP), rather than relying on static rules or topology
Ticket creation and assignment
Creates tickets with relevant information
Assigns them automatically to the right teams or individuals who can investigate them
Investigation
Compares incidents past and present and can surface solutions which resolved previous similar incidents
Remediation
Implements remediation via automation, meaning it takes less time and fewer resoources to fix issues