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Understand alerts and alert details

View the APEX AIOps Incident Management Alerts page by navigating to Incidents > Alerts.

The Alerts page is divided into two panes: the top pane displays the total list of alerts in the current view, and the bottom pane displays details associated with the alert selected in the top pane. If multiple alerts are selected in the top pane, the details for the most recently selected alert display in the bottom pane.

‌ Refer to Search, filter, and sort alert and incident data to see how you can customize the display.

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Modify columns

Click Columns at the top of the page to access the following column options:

  • Add a column

    In the Columns dialog, click Add Column and select a column to add to the view by clicking Add Column (+ icon) to the right of the column name. The column is added to the grid display.

    If the column you want to add isn't in the list of recent columns, use the search box at the top of the dialog to locate it.

  • Pin (or unpin) a column

    Pinning moves the column to the first position in the grid (or within the pinned group, if other columns are already pinned), "freezes" it in place, and allows the columns to the right of it to continue to scroll.

    To pin a column, click the pin icon to the right of the column. This pins the column and all columns to the left of it.

    If the column is already pinned, then clicking the pin icon unpins it.

  • Auto-size a column

    To make a column as wide as the widest item in the column, click Auto-size this Column ( ↔ icon ) to the right of the column name.

  • Remove a column

    Click Remove Column (trashcan icon) to the right of the column name.

  • Auto-size all columns

    To change the width of all the columns to the width of the widest item in each column, click Auto-size All at the bottom of the dialog.

Use right-click alert actions and the Actions menu

You can perform the following activities using the menu that displays when you right-click an alert in the pane. To use the Actions menu to perform these tasks, click Actions after first making your alert selections and then choose an option from the menu.

What you can do

How to do it

Copy an alert (with or without headers)

Right-click the alert and then click Copy on the menu. To include headers, click Copy with Headers.

Assign an alert to a user

Right-click the alert and then click Assign on the menu. Select a user from the list that displays.

Change the status of an alert to In Progress

Right-click the alert and then click Set in Progress on the menu.

Resolve an alert

Right-click the alert and then click Resolve on the menu.

Close an alert

Right-click the alert and then click Close on the menu.

Create a maintenance window for this alert

Right-click the alert and then click Create maintenance window on the menu. The Maintenance Window feature opens with a new maintenance window configuration with the ID of the selected alert as the filter.

If additional events are added to the selected alert during the maintenance window active time, then the alert information displays that it was affected by a maintenance window.

Get a link to an alert that you can share with other users

Right-click the alert and then click Get Link to Alert on the menu.

Use Action Menu alert actions with the alert

Right-click the alert and then click Alert Actions on the menu. Select the action you want to use.

Note that you must first configure some alert actions before you can use them with alerts in the grid.

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