Actions Menu
You can create actions in APEX AIOps Incident Management that can perform certain tasks by using a designated URL or setting a tag that triggers a workflow. These actions can be executed from different views such as the Incident or Alert List views, as well as the Situation Room.
There are two types of actions that can be used on both incidents and alerts:
URL Actions allow data to be requested from or sent to an external system using HTTPS GET or POST requests.
When you use a URL Action to retrieve data from an external system with a GET request, the retrieved data may be displayed to the user in a pop-up window, allowing them to view the information.
When you use a URL Action to send data to an external system with a POST request, you can include incident or alert attributes as part of the request. These attributes can be provided in the URL itself, payload headers, or the message body.
Set Tags Actions allow you to create new tags or update existing tags for alerts or incidents, depending on whether the action is being executed against an alert or an incident.
For all actions, you can also include additional attributes by using a prompt variable. Prompt variables allow the action to ask the user for input, which is then used as part of the action itself.