Discover APEX AIOps Incident Management solutions
Modern networks can create many challenges. APEX AIOps Incident Management helps you take on these challenges with robust features designed to enhance observability, improve support team effectiveness, and expedite incident resolution.
Listed here are some example goals, and the Incident Management features which help to promote those goals. Many features are configurable to serve multiple purposes; these use cases are just a sample of what you can achieve. Start your journey using the links provided.
Your incoming events are missing necessary fields and values
You have an overwhelming amount of system data and need to distill it into coherent, comprehensive issues
You need to see your incoming alerts in one place and your incidents incidents in one place
You occasionally have planned outages and need to exclude selected alerts from forming incidents during these times
Demo video: Setting up maintenance windows in APEX AIOps Incident Management ►
You would like to see an overview showing how well Incident management is working for you, including noise reduction details
Demo video: Executive Summary in APEX AIOps Incident Management ►
You have rotating support teams with on-call members that you would like to notify when certain types of alerts are received
You want to save historical information which explains how an incident was fixed
You would like to see a list of past resolved incidents that are like one that is currently in progress, along with resolution steps
Use case walkthrough: Recommendations tab in Situation Room ►
You have a multi-vendor and/or multi-cloud environment, and you need to track the health of numerous systems throughout
Demo video: Different ingestion methods in APEX AIOps Incident Management ►
You want to customize the Alerts or Incidents page and ensure others access the information in the same way
Use case walkthrough: Shareable views in APEX AIOps Incident Management ►
You would like to send alerts and/or incidents to systems outside of Incident Management
You want to manipulate your event, alert, or incident data using complex logic
Event workflow configuration example
You want to replicate your organization's SSO settings, including user groups, in Incident Management