Opsgenie Integration Workflow
The bidirectional Opsgenie integration keeps critical information synchronized between Moogsoft Onprem and Opsgenie.
If enabled, this integration allows you to:
Create an Opsgenie alert from a Moogsoft Onprem Situation that is Open or In Progress.
Add notes to an Opsgenie alert which appear in the related Moogsoft Onprem Situation Room comments and vice versa.
Change the status of a Situation to change the status of the linked Opsgenie alert and vice versa.
Note
It is not possible to create a Moogsoft Onprem Situation from an Opsgenie alert.
Service mappings
Service mappings determine how Opsgenie teams map with Situations. You can configure the integration to map Moogsoft Onprem services or teams to Opsgenie teams:
Match on Moogsoft Onprem Service Names for Situations: Maps Moogsoft Onprem services to Opsgenie teams.
Match on Moogsoft Onprem Team Names for Situations: Maps Moogsoft Onprem teams to Opsgenie teams.
Alert Services Path: Specifies which custom_info value contains a list of Opsgenie teams applicable to an alert when you manually run the alert client tool. To use this setting to automatically raise Opsgenie alerts, you must configure an action in an alert Workflow Engine, as the 'Notify Opsgenie' workflow only applies to Situations.
You can also add custom team mappings for Situations. These allow you to manually map services and teams to Opsgenie teams if you want to map services that automatic matching does not encapsulate.
Create an Opsgenie alert from a Situation
You can manually create a Opsgenie alerts from a Situation in Moogsoft Onprem as follows:
Open a Situation view such as Open Situations.
Right-click on the Situation you want to create a Opsgenie issue from.
Click Tools and Raise with Opsgenie in the drop-down menu.
Click OK on the response status pop-up window to continue.
After completing these steps, a new alert appears in Opsgenie. You can only associate one Moogsoft Onprem Situation with an open Opsgenie alert at a time. To associate a Situation with a different alert, you must close the Opsgenie alert it is currently associated with.
Status mappings
When you change the status of a Situation in Moogsoft Onprem, the status of the associated issue in Opsgenie changes and vice versa.
The default status mappings to Opsgenie are as follows:
Moogsoft Onprem | Opsgenie |
|---|---|
Acknowledge Situation Moderator | Acknowledges Opsgenie alert. |
Unacknowledge Situation Moderator | Unacknowledges Opsgenie alert. |
Assigned Moderator | Assigns Opsgenie alert. |
Situation Resolved | Closes Opsgenie alert. |
Situation Closed | Closes Opsgenie alert. |
Situation Team Changes | Adds new teams as responders to Opsgenie alert. |
The default status mappings to Moogsoft Onprem are as follows:
Opsgenie | Moogsoft Onprem |
|---|---|
Create | Associates Opsgenie alert with an alert. |
Acknowledge | Assigns and acknowledges associated alert or Situation. |
Close | Closes associated alert or resolves associated Situation. |
Take Ownership | Assigns associated alert or Situation to the owner. |
Assign Ownership | Assigns associated alert or Situation to the target. |
Add Note | Adds a collaboration thread entry to associated Situation. |
If Opsgenie does not find a corresponding user to assign to in Moogsoft Onprem, the integration assigns the associated Situation to the configured integration user.