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JIRA Software

Configuring the JIRA Software enables you to create and update a JIRA Software ticket from an open Moogsoft Onprem Situation. You can enable auto-assign so new JIRA issues created from Moogsoft Onprem are automatically assigned to the logged in user. See JIRA Software Integration Workflow for more information.

All services assigned to a Moogsoft Onprem Situation are linked to the JIRA ticket as components. Services and components are in sync. Workflows are bidirectionally synced between Moogsoft Onprem and JIRA so a change in ticket status in one system is reflected in the other.

See the JIRA documentation for information on JIRA components.

Before you begin

The JIRA Software integration has been validated with JIRA Software v7 and JIRA Cloud. Before you start to set up your integration, ensure you have met the following requirements:

  • You have the URL for your JIRA Software system.

  • You have created an integration user in JIRA Software with access to the project where the system opens issues.

  • You have the username (typically the email address) and password of the JIRA Software integration user. If you are using JIRA with Atlassian Cloud, their password needs to be an API token. For instructions on how to create an API token, see the Atlassian Cloud documentation.

  • You have created a JIRA Software project using either the 'Bug Tracking' (formerly Basic Software Development), 'Scrum', or 'Kanban' project template.

  • If you want to enable auto-assign, you have created user accounts with the same names in both Moogsoft Onprem and JIRA Software.

Configure the JIRA Software integration

To configure the JIRA Software integration:

  1. Navigate to the Integrations tab.

  2. Click JIRA Software in the Ticketing section.

  3. Follow the instructions to create an integration name and enter the other details relating to your JIRA instance.

Configure JIRA Software

Log in to JIRA to create the webhook to send event data. For more help, see theJIRA documentation.

  1. Open the JIRA site administration console and create a webhook.

  2. Add a name, set the status to 'Enabled' and enter the URL for this integration:

    Field

    Value

    Name

    Moogsoft Onprem Webhook

    Status

    Enabled

    URL

    URL of your Webhook

  3. Select only 'updated' issues and 'created' comments as your webhook events.

After you complete the JIRA Software integration, you can right-click a Situation and select Open JIRA Issue from the contextual menu. Moogsoft Onprem maintains a link to the JIRA ticket and updates it with your comments and status changes.

This integration prefixes JIRA tickets with 'Moogsoft Onprem Situation [number]'. Do not remove this prefix as it is needed to synchronize comments, status changes and descriptions.

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