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Integrate with Ticketing Services

This topic covers the options to integrate Moogsoft Onprem with third party service ticketing software.

Ticketing Integrations and the Workflow Engine

You can integrate with the following ticketing applications:

After you set up the integration, you can use the createServiceTicket function for the Situation Workflow Engine to open incidents in the ticketing software.

Watch the following video for a tutorial:

Other integration options

If the UI integrations and the Workflow Engine do not meet your requirements, you can write custom code to perform the integration. See Moobot Modules for more information.