BMC Remedy Reference
This is a reference for the BMC Remedy LAM and UI integration. The Remedy configuration file is located in the Remedy config zip file at Remedy/config/RemedyMoogsoft.properties.
The following properties are unique to the BMC Remedy integration.
See the LAM and Integration Reference for a full description of all common properties used to configure LAMs and UI integrations.
See the BMC Remedy documentation for details on Remedy components.
moogsoft.host
The hostname or IP address of the Moogsoft Onprem instance to connect to.
Type | String |
Required | Yes |
Default | 0.0.0.0 |
moogsoft.graze.user
Graze API username.
Type | String |
Required | Yes |
Default | N/A |
moogsoft.graze.password
Graze API password.
Type | String |
Required | Yes |
Default | N/A |
moogsoft.close_situation_in_moog
If set to true, resolving or closing an incident in Remedy also applies to the Situation in Moogsoft Onprem. If set to false, closing an incident in Remedy resolves the Situation in Moogsoft Onprem but does not close it.
Type | Boolean |
Required | Yes |
Default | True |
moogsoft.remedy_integration_user
Remedy username(s). Use commas to separate multiple usernames.
Type | String |
Required | Yes |
Default | N/A |
moogsoft.thread_name
Thread to use in Moogsoft Onprem for adding comments.
Type | String |
Required | Yes |
Default | N/A |
moogsoft.use_ssl
Whether to use SSL certification.
Type | Boolean |
Required | No |
Default | False |
moogsoft.disable_certificate_validation
Whether to disable SSL certificate validation.
Type | Boolean |
Required | If |
Default | True |
moogsoft.server_cert_filename
Name of the SSL root CA file.
Type | String |
Required | If |
Default | N/A |
moogsoft.connection_request_timeout
Length of time (in milliseconds) to wait for a response from a POST request before returning a timeout.
Type | Integer |
Required | Yes |
Default | 12000 |
moogsoft.socket_timeout
Length of time (in milliseconds) to wait for a response from the Java socket before returning a timeout.
Type | Integer |
Required | Yes |
Default | 12000 |
moogsoft.connect_timeout
Length of time (in milliseconds) to wait for a response from the Moogsoft Onprem server before returning a timeout.
Type | Integer |
Required | Yes |
Default | 12000 |
moogsoft.enable_proxy
Whether or not to connect to Remedy through a proxy server.
Type | Boolean |
Required | No |
Default | False |
moogsoft.proxy_host
The hostname or IP address of the proxy server.
Type | String |
Required | If |
Default | N/A |
moogsoft.proxy_port
The port number of the proxy server.
Type | String |
Required | If |
Default | N/A |
moogsoft.proxy_authentication_required
Whether to require the proxy server's username and password.
Type | Boolean |
Required | If |
Default | False |
moogsoft.proxy_user
The proxy server username.
Type | String |
Required | If |
Default | N/A |
moogsoft.proxy_password
The proxy server password.
Type | String |
Required | If |
Default | N/A |