BMC Remedy Reference

This is a reference for the BMC Remedy LAM and UI integration. The Remedy configuration file is located in the Remedy config zip file at Remedy/config/RemedyMoogsoft.properties.

The following properties are unique to the BMC Remedy integration.

See the LAM and Integration Reference for a full description of all common properties used to configure LAMs and UI integrations.

See the BMC Remedy documentation for details on Remedy components.

moogsoft.host

The hostname or IP address of the Moogsoft Onprem instance to connect to.

Type	String
Required	Yes
Default	0.0.0.0

moogsoft.graze.user

Graze API username.

Type	String
Required	Yes
Default	N/A

moogsoft.graze.password

Graze API password.

Type	String
Required	Yes
Default	N/A

moogsoft.close_situation_in_moog

If set to true, resolving or closing an incident in Remedy also applies to the Situation in Moogsoft Onprem. If set to false, closing an incident in Remedy resolves the Situation in Moogsoft Onprem but does not close it.

Type	Boolean
Required	Yes
Default	True

moogsoft.remedy_integration_user

Remedy username(s). Use commas to separate multiple usernames.

Type	String
Required	Yes
Default	N/A

moogsoft.thread_name

Thread to use in Moogsoft Onprem for adding comments.

Type	String
Required	Yes
Default	N/A

moogsoft.use_ssl

Whether to use SSL certification.

Type	Boolean
Required	No
Default	False

moogsoft.disable_certificate_validation

Whether to disable SSL certificate validation.

Type	Boolean
Required	If `moogsoft.use_ssl=true`.
Default	True

moogsoft.server_cert_filename

Name of the SSL root CA file.

Type	String
Required	If `moogsoft.use_ssl=true`.
Default	N/A

moogsoft.connection_request_timeout

Length of time (in milliseconds) to wait for a response from a POST request before returning a timeout.

Type	Integer
Required	Yes
Default	12000

moogsoft.socket_timeout

Length of time (in milliseconds) to wait for a response from the Java socket before returning a timeout.

Type	Integer
Required	Yes
Default	12000

moogsoft.connect_timeout

Length of time (in milliseconds) to wait for a response from the Moogsoft Onprem server before returning a timeout.

Type	Integer
Required	Yes
Default	12000

moogsoft.enable_proxy

Whether or not to connect to Remedy through a proxy server.

Type	Boolean
Required	No
Default	False

moogsoft.proxy_host

The hostname or IP address of the proxy server.

Type	String
Required	If `moogsoft.enable_proxy=true`.
Default	N/A

moogsoft.proxy_port

The port number of the proxy server.

Type	String
Required	If `moogsoft.enable_proxy=true`.
Default	N/A

moogsoft.proxy_authentication_required

Whether to require the proxy server's username and password.

Type	Boolean
Required	If `moogsoft.enable_proxy=true`.
Default	False

moogsoft.proxy_user

The proxy server username.

Type	String
Required	If `moogsoft.enable_proxy=true`.
Default	N/A

moogsoft.proxy_password

The proxy server password.

Type	String
Required	If `moogsoft.enable_proxy=true`.
Default	N/A