Assigment Notifications for Situations and Alerts
You can set up Moogsoft Onprem to send notifications to Webex automatically when situations or alerts get assigned.
Situation assignment notifications
To send assignment notifications to Webex, verify that the Assign Webex Incident outbound notification workflow is enabled.
To trigger the outbound notification, add a workflow to the situationDelta workflow engine that includes the “sendAssignedToIncident” action. For example:
Workflow Name: Assign Webex Incident
Action Name | Function | Arguments | Forwarding Behavior |
|---|---|---|---|
0 seconds | Delay | 0 seconds | - |
Situation assigned | sigActionFilter | {"actionTypes":["Assigned Moderator"]} | Stop This Workflow |
Trigger send to Webex | sendAssignedToIncident | {"serviceName":"webex","moderatorName":"$EXPAND(moderator_id)"} | Stop This Workflow |
The serviceName should be “webex” and all other fields should be empty unless the moderatorName sets the moderator name to use. If the moderatorName argument is omitted, the moderator name is taken from the situation retrieved by the outbound workflow.
By default, this adds a reply to the Webex incident message in the format:
Situation assigned to moderator <moogsoft username>
Alert assignment notifications
To send assignment notifications to Webex, verify that the Assign Webex Incident outbound notification workflow is enabled.
To trigger the outbound notification, add a workflow to the Alert Actions workflow engine that includes the “sendAssignedToIncident” action. For example:
Workflow Name: Assign Webex Incident
Entry filter: (NOT 'custom_info.ticketing.webex' is null) AND 'state' is one of '["Acknowledged","Assigned"]'
First Match Only: Checked
Action Name | Function | Arguments | Forwarding Behaviour |
|---|---|---|---|
0 seconds | Delay | 0 seconds | - |
Check is assigned | isAssigned | Stop This Workflow | |
Trigger send to Webex | sendAssignedToIncident | {"serviceName":"webex","moderatorName":"$EXPAND(owner)"} | Stop This Workflow |
The serviceName should be “webex” and all other fields should be empty unless the moderatorName argument specifies the moderator name to use. If the moderatorName argument is omitted, the owner name is taken from the alert retrieved by the outbound workflow.
By default, this adds a reply to the Webex incident message in the format:
Alert assigned to moderator <moogsoft username>