Close and Resolve Notifications for Situations and Alerts
You can set up Moogsoft Onprem to send notifications to Webex automatically when situations or alerts get closed or resolved.
Close/Resolve notifications for situations
To send Close and Resolve notifications to Webex, verify that the Close Webex Incident outbound notification workflow is enabled.
To trigger the outbound notification, add a workflow to the Situation Delta workflow that includes the “closeIncident” action. For example:
Workflow Name: Close Webex Incident
Action Name | Function | Arguments | Forwarding Behaviour |
|---|---|---|---|
0 seconds | Delay | 0 seconds | - |
Check action | sigActionFilter | {"actionTypes":["Situation Resolved", “Situation Closed”]} | Stop This Workflow |
Get action data | getSigActionData | Stop This Workflow | |
Trigger send to Webex | closeIncident | {"serviceName":"webex"} | Stop This Workflow |
The serviceName should be “webex” and all other fields should be empty.
This sends a request to Webex and adds a thread entry for each room notified, e.g.
Sent situation closed notification to Webex incident card in room 'Incident Room 1'
You can adjust the Entry filter in the trigger workflow to control which situations are forwarded to Webex.
By placing the closeIncident action in a “Situation Delta” engine, you gain access to the user that closed or resolved the situation.
Close notifications for alerts
To send Close notifications to Webex, confirm the “Close Webex Incident” outbound notification workflow is enabled.
To trigger the outbound notification, add a workflow to the “Alert Actions” workflow engine that includes the “closeIncident” action. For example:
Workflow Name: Close Webex Incident
Entry filter: (NOT 'custom_info.ticketing.webex' is null) AND 'state' = 'Closed'
First Match Only: Checked
Action Name | Function | Arguments | Forwarding Behaviour |
|---|---|---|---|
0 seconds | Delay | 0 seconds | - |
Trigger send to Webex | closeIncident | {"serviceName":"webex"} | Stop This Workflow |
The serviceName should be “webex” and all other fields should be empty.
This will send a request to Webex and update the status under custom_info.ticketing.webex.
You can adjust the Entry filter in the trigger workflow to control which situations are forwarded to Webex.
Resolve notifications for alerts
To send Resolve notifications to Webex, verify that the Close Webex Incident outbound notification workflow is enabled.
To trigger the outbound notification, add a workflow to the Alert Actions workflow engine that includes the “closeIncident” action. For example:
Workflow Name: Resolve Webex Incident
Entry filter: (NOT 'custom_info.ticketing.webex' is null) AND 'state' = 'Resolved'
First Match Only: Checked
Action Name | Function | Arguments | Forwarding Behaviour |
|---|---|---|---|
0 seconds | Delay | 0 seconds | - |
Trigger send to Webex | closeIncident | {"serviceName":"webex"} | Stop This Workflow |
The serviceName should be “webex” and all other fields should be empty.
This will send a request to Webex to update the status under custom_info.ticketing.webex.
The Entry filter in the trigger workflow can be adjusted to control which situations are forwarded to Webex.