To set up forwarding of situation collaboration thread entries to Webex, verify that the “Post to Webex Incident” outbound notification workflow is enabled.
To trigger the outbound notification, add a workflow to the “Situation Delta” workflow engine that includes the “sendThreadEntryToIncident” action. For example:
Workflow Name: Post to Webex Incident
Action Name | Function | Arguments | Forwarding Behaviour |
|---|---|---|---|
0 seconds | Delay | 0 seconds | - |
Check action | sigActionFilter | {"actionTypes":["Added Entry To Thread"]} | Stop This Workflow |
Get thread entry | getThreadEntry | - | Stop This Workflow |
Trigger send to Webex | sendThreadEntryToIncident | {"serviceName":"webex","prependText":"Moogsoft message: "} | Stop This Workflow |
The serviceName should be “webex” and all other fields should be empty unless the prependText argument specifies an optional prefix to add to the replies, e.g. the string “Moogsoft message: “.
The thread entries appear as replies to the Webex incident message in the format:
Moogsoft message: <moogsoft user name>:: <thread entry text>