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A Workflow Engine function that sends an incident close request to ServiceNow.

This function is available as a feature of the Add-ons v2.3 download and later.

This function is available for alert and Situation workflows.

Back to Workflow Engine Functions Reference.


Workflow Engine function closeServiceNowIncident has no arguments.


Refer to the resolveServiceNowIncident function for an example of how this function is used in a workflow.

You will need to replace the requestType in the setServiceNowPayload with close and use the closeServiceNowIncident function in place of the resolveServiceNowIncident function. This then closes the related incident in ServiceNow using the payload defined/specified.