Moogsoft Enterprise v8.x Supported Environments
The following operation systems, browsers and third-party software are either supported or are required in order to run Moogsoft Enterprise.
Any operating systems and browsers not listed in the sections below are not officially recommended or supported.
Note
Read the section, Supported environment timelines, to plan your upgrades and avoid having your environment become unsupported.
Operating systems
You can run Moogsoft Enterprise on the following versions of Red Hat Enterprise Linux® (RHEL) and CentOS Linux:
OS | Version |
|---|---|
CentOS | v7 |
RHEL | v7 |
Note
No other Linux distributions are currently supported
Browsers
You can use the following browsers for the Moogsoft Enterprise UI:
Browser | Version |
|---|---|
Chrome | Latest |
Firefox | Latest |
Safari | Latest |
Edge | Latest |
Note
Due to a known issue in the Safari web browser, you must take additional steps if you've enabled the enhanced Content Security Policy and you want to access the UI with Safari. For more information, see RPM - Upgrade UI components or Tarball - Upgrade UI components depending on your implementation type.
After upgrading macOS to Catalina, the UI is inaccessible in Chrome, Safari and Edge browsers because self-signed certificates are no longer trusted. For workaround instructions see Catalina Browser Certificate Workaround.
Supported Third Party software
Moogsoft Enterprise 8.2.0 ships with the following third-party applications:
Application | Version |
|---|---|
Apache Tomcat® | v9.0.58 |
Elasticsearch | v6.8.1 (LTS version) |
Opensearch | v1.2.4 |
Nginx | v1.20.1 or above |
RabbitMQ | v3.9.13 |
Percona XtraDb Cluster | v5.7.36 |
Percona XtraBackup | v2.4.24 |
HA Proxy | v1.5.18-9.el7.x86_64 |
Other supported application packages include:
Application | Version |
|---|---|
Erlang | v23.3.4.11 |
JDK | java-11-openjdk-devel >= 11.0.14.1.1 |
Apache Tomcat® Native | v1.2.23 or above |
You can do a minor upgrade of the JDK (for example, from 11.0.4 to 11.0.5) without having to also update the Moogsoft Enterprise RPM files.
Note
MySQL is supported for upgrading customers only. New Moogsoft Enterprise installations use Percona XtraDB Cluster for database management.
Database support
Database support by version:
AIOps Version | MySQL Community | MySQL Percona | AWS RDS | AWS Aurora1 |
|---|---|---|---|---|
8.x.x | N/A | 5.7.36 | N/A | 5.7.mysql_aurora.2.10.2 |
7.3.x | N/A | 5.7.32 | N/A | 5.7.mysql_aurora.2.04.7 |
7.2.x | 5.7.22 | N/A | N/A | 5.7.mysql_aurora.2.04.7 |
7.1.x | 5.7.22 | N/A | N/A | 5.7.mysql_aurora.2.04.7 |
7.0.x | 5.7.22 | N/A | N/A | 5.7.mysql_aurora.2.04.7 |
6.5.x | 5.7.22 | N/A | N/A | 5.7.mysql_aurora.2.04.7 |
1 Currently supported for SaaS implementations
Integration support
The following table outlines the vendor supported integrations for the current version of Moogsoft Enterprise alongside the corresponding supported software versions.
Integrations support IPv6 connectivity.
Integration Version | Supported Software / Version |
|---|---|
Ansible Tower Integration v1.11 | Ansible Tower v3.0, 3.1 |
Apache Kafka Integration v1.14 | Apache Kafka v0.9, 1.1, 2.2 |
AppDynamics Integration v2.2 | AppDynamics v4.0, 4.1 |
AWS CloudWatch Integration v2.1 | aws-java-sdk v1.11 |
AWS SNS Integration v1.3 | Runtime Node.js 8.10, Node.js 10.x, and Node.js 12.x |
BMC Remedy Integration v1.9 | Remedy v9.1 |
CA UIM Integration v1.8 | CA Nimsoft UIM v8.4 |
CA Spectrum Integration v2.3 | CA Spectrum v10.2 |
Catchpoint Integration v1.1 | Catchpoint v2019 |
Cherwell Service Management Integration v1.6 | Cherwell v9.3 |
Datadog Polling Integration v1.4 | Datadog v2018 |
Datadog Webhook Integration v1.12 | Datadog v5.21 |
Dynatrace APM Plugin Integration v1.9 | Dynatrace v6.5, 7.0 |
Dynatrace APM Polling Integration v2.4 | Dynatrace v7.2.0.1697 |
Dynatrace Notification Integration v1.6 | Dynatrace v1.187.132.20200224-165652 |
Email Integration v2.6 | IMAP, IMAPS, POP3, POP3S |
EMC Smarts Integration v1.5 | RabbitMQ v3.7.4 and Smarts v9.5 |
ExtraHop Integration v1.2 | ExtraHop v2018 |
AWS FireLens v1.01 | AWS FireLens (New in 8.0) |
FluentD Integration v1.11 | FluentD v0.12 |
Grafana Integration v1.2 | Grafana v5.2.4 |
HP NNMi Integration v2.6 | HP NNMi v10.30 |
HP OMi Plugin Integration v1.9 | HP OMi v10.1 |
HP OMi Polling Integration v2.6 | HP OMi v10.1 |
JIRA Service Desk Integration v1.12 | JIRA Service Desk v. 4.7.1 and JIRA Cloud Rest API v. 2 |
JIRA Software Integration v1.12 | JIRA Software v. 7, v. 8.7.1 and JIRA Cloud Rest API v. 2 |
JMS Integration v1.12 | ActiveMQ v5.14, JBoss v10, WebLogic v12.0 |
Moogsoft Express Polling Integration v1.0 | Moogsoft Express (new in 8.0) |
Moogsoft Express Webhook Integration v1.0 | Moogsoft Express (new in 8.0) |
Microsoft Azure Integration v1.2 | Microsoft Azure Monitor v2018 |
Microsoft Azure Classic Integration v1.2 | Microsoft Azure Classic v2018 |
Microsoft SCOM Integration v2.7 | Microsoft SCOM v2012, 2016 and 2019 |
Microsoft Teams Integration v1.1 | Microsoft Teams v1.2.00.3961 |
Nagios Integration v2.10 | Nagios vXI |
New Relic Integration v1.10 | New Relic v2016 |
New Relic Polling Integration v2.1 | New Relic v2.3 |
New Relic Insights Polling Integration v1.1 | New Relic v2.3 |
Node.js Integration v1.10 | Node.js v1.6 |
NodeRED Integration v1.10 | Nagios Red v016, 017 |
OEM Integration v2.3 | Oracle Enterprise Manager v12c, 13c |
Office 365 Email Integration v1.0 | |
OpsGenie v1.0 | Opsgenie's Alerts v2 REST API (new in 8.0) |
PagerDuty v1.0 | PagerDuty SaaS (new in 8.0) |
Pingdom Integration v1.9 | Pingdom v2017 |
Sensu Integration v1.0 | Sensu Core v1.8 |
ServiceNow Integration v4.5 | ServiceNow vNew York, Madrid, London, Kingston |
SevOne Integration v1.5 | SevOne v5.7.2.0 |
Site24x7 Integration v1.1 | Site24x7 June-2019 |
Slack Integration v1.7 | Slack v3.1 |
SolarWinds Integration v3.3 | SolarWinds v. 11.5, v. 12.2, v. 12.3, v. 2019.4 |
Splunk Integration v2.6 | Splunk v. 6.5, v. 6 6, v. 7.0, v. 7.1, v. 7.2, v. 7.3, v. 8.0 |
Splunk Streaming Integration v1.1 | Splunk v. 7.1, v. 7.2, v. 7.3, v. 8.0 |
Sumo Logic Integration v1.2 | Sumo Logic v2018 |
VMware vCenter Integration v2.4 | VMware vCenter v. 6.0, v. 6.5, v. 6.7 |
VMware vROps Integration v2.4 | VMware vROps v6.6, v7.5.0 |
VMware vSphere Integration v2.5 | VMware vSphere v. 6.0, v. 6.5, v. 6.7 |
VMware vRealize Log Insight Integration v2.5 | VMware vRealize Log Insight v4.3 |
WebSphere MQ Integration v1.13 | WebSphere MQ v8 |
xMatters Integration v2.0 | xMatters v5.5 |
Zabbix Integration v1.0 | Zabbix v3.4 |
Zabbix Polling Integration v3.5 | Zabbix v3.2, v4.0, v4.4 |
Zenoss Integration v2.6 | Zenoss v4.2, v6.3.2 |
Add-ons
Moogsoft Enterprise v8.x supports Moogsoft Add-ons v2.0 and later. See Moogsoft Add-ons.
Supported environment timelines
If you are currently running Moogsoft Enterprise versions prior to the 9.x release, you need to plan for your migration or upgrade to a more recent release. Support for various operating systems and ancillary software may be phased out for your implementation, requiring that you upgrade before your implementation becomes unsupported.
Unsupported environments
Running an implementation outside of the supported versions and timelines listed in the following table, is at your own risk and not supported by Moogsoft Enterprise .
Moogsoft Enterprise does not support running a mixed v8 and v9 Hosted (v8 Onprem and v9 in the Core/DB) environment. This type of implementation may work, but any issues that cannot be replicated by a Moogsoft Enterprise GA (v9+v9) system will be considered a result of the mixed version environment and unsupported by Moogsoft Enterprise .
The following table lists the timelines and expected changes for Moogsoft Enterprise supported environments. If your environment does not comply, you need to upgrade your systems. See Upgrade Moogsoft Enterprise for information on migrating and upgrading your systems.
Caution
Continued running of the listed software in violation of the following timelines will yield an unsupported system.
Date | Install type | Action |
|---|---|---|
10/2023 | All Onprem | Will be on 9.x and RHEL 8.6 by Oct ’23 to accommodate the MySQL v5.7 EOL. |
02/2024 | All hosted | Will be on 9.x + RHEL 8.6 by Feb ’24 to accommodate the Aurora EOL. |
02/2024 | Mixed hosted: LAM servers on-prem and Hosted Core and DB | Will be on 9.x and RHEL 8.6 by Feb ’24 to accommodate the Aurora EOL. |
06/2024 | Hosted, Mixed or On-prem | No customers either hosted, mixed, or On-prem will be on RHEL 7.x after June ’24. All will be on a supported Moogsoft, MySQL, and OS version. |