Work with incidents

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This section is for those who are using Moogsoft to monitor their environment as part of their day-to-day operations. Use this section to learn how to interact with the Moogsoft UI to monitor and troubleshoot incidents. It describes a typical user workflow, defines events, alerts, and incidents, and explains the components of the UI. It goes on to explain in detail how to search, filter, and examine alerts, incidents, and metrics.

The Moogsoft UI provides a simple workflow for investigating, troubleshooting and resolving incidents:

  1. Events and metrics pass through theMoogsoft data pipeline and get correlated into incidents.

  2. Navigate to the Monitor > Incidents page and select an incident to view its details.

  3. In the Incident Details pane, you can:

    1. Assign the incident to yourself or one of your colleagues.

    2. Analyze the incident's member alerts in the Alerts page.

    3. Analyze the incident's member metrics in the Metrics page.

    4. Resolve the incident and update the incident status.