Trigger an alert webhook on assignee change
Note
This procedure uses the alert webhook.
If you want to trigger an outbound webhook whenever a user is assigned to an alert, use the appropriate UPDATE operation:
Navigate to Integrations > Outbound Integrations > Alert Webhook and select your outbound webhook.
Go to the UPDATE Notifications section and enable update notifications if they are not already enabled.
Set the Request Method according to your external system's expected request type for updates. POST is the default.
Under URL, provide the target URL where the webhook should send UPDATE requests.
Under Triggers, enable "Assignee Changed". This will trigger the outbound webhook whenever the assignee field of an alert or incident is updated in Moogsoft Cloud.
Test and save the outbound webhook.
Caution
Do not attempt to trigger a webhook on assignee change by adding an assignee filter under the Name and Scope section.
For example:
 |
This will not work. The filter in the Name and Scope section is only triggered when a new incident or alert is created. Since new incidents are created without an assignee attached to them, the example filter depicted above excludes all new incidents, causing the outbound webhook to never trigger.
Always use the "Assignee Changed" trigger located under UPDATE Notifications in order to trigger a webhook on assignee change.
The workflow will now send alert notifications to the target system defined by your webhook whenever the assignee for an alert changes.