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Set Status action

Available for alert and incident workflows

The Set Status action sets the status of alerts or incidents automatically.

This action takes the following input:

  • Status

    Options include: Open, In Progress, Resolved, or Closed

Alert example

You can use a workflow to identify alerts created or updated during a maintenance window, and mark them Resolved.

  1. Create a new workflow. Set the workflow trigger for newly created and updated alerts, and add a filter:

    maintenance != NULL

    Note that the maintenance field has a value if the alert was created or updated during a maintenance window. If the value is NULL, then it was not affected by a maintenance windows. Only alerts that have a value other than NULL for maintenance trigger the workflow.

  2. Add a Set Status action and select Resolved.

Incident example

You can use a workflow with a filter to identify incidents with a severity of critical, assign them to a team, and change the status to In Progress.

  1. Create a new workflow. Set the workflow to trigger for newly created and updated incidents, and add a filter:

    severity = critical

  2. Add an Assign action and select a group to automatically assign the alerts to:

    Assign to West Coast Technical Support

  3. Then, add a Set Status action and change the status to In Progress.

Note that in this example, it may be helpful to include a delay between the Assign and Set Status actions to give the team some time to react to the team assignment.

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