RPM - Prepare to upgrade

Follow these steps before you perform an RPM upgrade to Moogsoft Enterprise v8.2.0 from v7.1.x, 7.2.x, or 7.3x.

Important

Users wishing to upgrade to versions beyond v8.0.x should follow the following process: Patch Moogsoft Enterprise

Refer to Upgrade Moogsoft Enterprise or general information and upgrade instructions for other components and versions.

Note

Moogsoft has provided an optional enhanced Content Security Policy (CSP) as part of this release. If you enable the CSP you must follow some additional steps to allow access to external domains. If you want to access the UI with the Safari web browser there are additional steps to configure Moogsoft Enterprise for use with Safari. For more information see RPM - Prepare to Upgrade.

The upgrade process truncates the incremental_token_data table in the moog_reference database. If you are using entropy in your deployment, it is important to initialize a full Events Analyser job towards the end of the upgrade process. See the Finalize and validate the upgrade step for details.

Prepare for an offline upgrade

Back up the existing system

Note and uninstall UI integrations

If you are using any of the following UI integrations and are upgrading from v7.0.x or v7.1.x, before you start the upgrade:

Note the integrations' connection and configuration information.
Use the UI to uninstall the integrations.

The post-upgrade steps have information on how to reconfigure the integrations. You must do this because of UI changes in Moogsoft Enterprise v8.0.x.

AWS CloudWatch
Cherwell
JIRA Service Desk and JIRA Software
JMS
New Relic
Remedy
ServiceNow
SevOne
Slack
SolarWinds
VMware vCenter and vSphere
vRealize Log Insight
WebSphere MQ
xMatters

You must reinstall the xMatters integration after upgrading. Make a note of all configuration settings before you start the upgrade process.

To continue with the upgrade, see RPM - Upgrade UI components.

In this section:

RPM - Prepare to upgrade

Important

Note

Prepare for an offline upgrade

Back up the existing system

Note and uninstall UI integrations

Note

Note

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