Known Issues

Moogsoft identified the following problems and defects at the time of the Moogsoft Enterprise v8.0 release.

Key

Issue

Self-signed certificates are not trusted by macOS Catalina.

MOOG-15170

After upgrading macOS to Catalina, the Moogsoft Enterprise UI is inaccessible in Chrome, Safari and Edge browsers because self-signed certificates are no longer trusted.

For workaround instructions see Catalina Browser Certificate Workaround.

UI unresponsive under high load conditions.

MOOG-15365

Under high load conditions, the UI may become unresponsive and have issues serving content. The UI usually recovers after a few minutes.

[Mobile] Teams / Service left hand navigation panel displays automatically.

MOOG-16186

On Moogsoft Enterprise for Mobile in Teams / Services, the left hand navigation panel sometimes displays automatically without selecting the menu button.

[Mobile] Comments display chronologically in Collaborate tab.

MOOG-16181

On Moogsoft Enterprise for Mobile in My Situation > Situation ID > Collaborate, comments are displayed in chronological order instead of sequential order.

For more information, see Collaborate on a Situation.