Troubleshoot Mobile

Moogsoft AIOps includes a self-signed certificate by default. If you want to use Moogsoft AIOps for Mobile on an iPhone, you need to add a valid SSL certificate. This is because WebSockets do not work on iOS with self-signed certificates.

If a valid root CA certificate is not added, a 'Connection Error' appears at login and Moogsoft AIOps for Mobile does not work.

Nginx: SSL configuration

To apply a valid certificate to Nginx, edit the moog-ssl.conf file in one of the following locations, depending on your implementation type:

RPM: /etc/nginx/conf.d/moog-ssl.conf

Tarball: /usr/share/moogsoft/etc/cots/nginx/moog-ssl.conf

Change the default self-signed certificate and key locations to point to the valid root certificate and key:

#ssl_certificate /etc/nginx/ssl/certificate.pem;
#ssl_certificate_key /etc/nginx/ssl/certificate.key;

ssl_certificate /etc/certificates/GeoTrust_Universal_CA.crt;
ssl_certificate_key /etc/certificates/GeoTrust_Universal_CA.key;

Restart Nginx.