To integrate with Atlassian JIRA Software, enter your JIRA information in the form below.
After you complete the integration you can create and update a JIRA Software ticket from an open Moogsoft AIOps Situation. You can enable auto-assign so new JIRA issues created from Moogsoft AIOps are automatically assigned to the logged in user. See JIRA Software Integration Workflow for more information.
See the JIRA documentation for information on JIRA components.
The JIRA Software integration has been validated with JIRA Software v. 7 and JIRA Cloud. Before you start to set up your JIRA Software integration, ensure you have met the following requirements:
Configure the JIRA Software integration in Moogsoft AIOps as follows:
Follow the instructions to create an integration name and enter the other details relating to your JIRA instance.
Log in to JIRA to create the webhook to send event data. For more help, see the JIRA documentation.
Add a name, set the status to 'Enabled' and enter the URL for this integration:
URL of your Webhook
After you complete the JIRA Software integration, you can right-click a Situation and select Open JIRA Issue from the contextual menu. Moogsoft AIOps maintains a link to the JIRA ticket and updates it with your comments and status changes.
This integration prefixes JIRA tickets with 'Moogsoft AIOps Situation [number]'. Do not remove this prefix as it is needed to synchronize comments, status changes and descriptions.
You may have to wait up to a minute for the bi-directional endpoint to configure itself.