Moogsoft Docs

xMatters Workflow

The bidirectional xMatters integration keeps critical information synchronized between Moogsoft AIOps and xMatters.

You can perform the following actions with this integration:

  • Notify an xMatters group about an alert.

  • Notify an xMatters group about a Situation.

  • Close a Situation in Moogsoft AIOps to close the associated event in xMatters.

  • Invite a user from Moogsoft AIOps to a Situation Room to send an invite to a user with the same name in xMatters.

  • Comment on an xMatters event for it to appear in an associated Situation Room comment thread in Moogsoft AIOps.

  • Automatically notify an xMatters group if a Situation is assigned to the corresponding team in Moogsoft AIOps.

For information on configuring the integration see xMatters.

Notify an xMatters Group about an Alert

You can notify an xMatters Group about an alert by following these steps:

  1. Open an alert view.

  2. Right-click on an alert.

  3. Select Tools > Engage xMatters Group (Alert).

The xMatters group receives a notification about the alert from Moogsoft AIOps.

Notify an xMatters Group about a Situation

You can notify an xMatters Group about an alert by following these steps:

  1. Open a Situation view.

  2. Right-click on a Situation.

  3. Select Tools > Engage xMatters Group.

The xMatters group receives a notification about the Situation from Moogsoft AIOps.

Comment on a Situation Room from xMatters

You can add comments to the comment thread of a Situation Room in Moogsoft AIOps from xMatters.

To do this, open the associated event in xMatters and add a comment. This appears in Moogsoft AIOps as follows:

"xMatters user <your_username> Commented: <posted_comment>".