Managing Moogsoft Users

This topic describes the workflow for adding users and the supported user roles. See also User Management API.

Adding a User

You must have Administrator or Owner permissions to add a user. See Roles and Permissions.

Choose Settings > User Management.
Click + in the top-right corner of the Users table. The Invite User popup appears.
Enter the first name, last name, email, and role of the new users. Then click Invite.

Moogsoft adds the new user to the table and sends an invitation email to the new user. The initial user status is Invited. When the user logs in to the instance, the status updates to Active.

Roles and Permissions

Each role defines a set of permissions for the user with that role. Moogsoft supports three user roles:

Owner
The Owner has full permissions in the namespace. The primary Owner role is to manage billing and license transactions with Moogsoft.
Each namespace must have at least one Owner. Owners can switch users between Owner and Administrator as needed.
Administrator
Administrators have full permissions in the namespace, except for billing and licensing. The primary Administrator role is to configure integrations, workflows, correlations, and other settings.
Operator
Operators can view all data and update the status of individual incidents, alerts, and metrics. Operators also have read-only access to all settings. The primary Operator role is to analyze and resolve incidents.

Notes

No user can update emails or passwords for existing users. To update a user, delete the current user and re-create it.
If a user cannot access an instance, that user is logged out automatically.
Only an Owner can add or edit other Owners.
If a user is demoted from Owner to Administrator, only a current Owner can promote that user back to Owner.

Permissions reference

Table 3. Roles and Permissions

	Operator	Administrator	Owner
Alerts	View, assign, resolve, and close alerts	View, assign, resolve, and close alerts	View, assign, resolve, and close alerts
Incidents	View, assign, resolve, and close incidents Create and add alerts to incidents	View, assign, resolve, and close incidents Create and add alerts to incidents	View, assign, resolve, and close incidents Create and add alerts to incidents
Metrics	View metrics	View metrics Edit anomaly detection settings for individual metrics	View metrics Edit anomaly detection settings for individual metrics
Search	View saved searches	Create, edit, save, and delete saved searches Share saved searches	Create, edit, save, and delete saved searches Share saved searches
Integrations	View integration settings	Install and uninstall collectors Set up integrations View apiKey	Install and uninstall collectors Set up integrations View apiKey
Settings	View Workflows Correlations Catalogs	View, create, edit, and delete Workflows Correlations Credentials Catalogs	View, create, edit, and delete Workflows Correlations Credentials Catalogs
User Management	Update user info (self only)	Update user info and role (all users except Owner)	Invite new users to the namespace Update user info and role (all users) Relinquish Owner role to an Administrator Promote an Administrator to Owner
Licensing			Handle licensing and billing transactions with Moogsoft Promote an Administrator to Owner Demote an Owner to Administrator

In this section:

Managing Moogsoft Users

Adding a User

Roles and Permissions

Notes

Permissions reference

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