Managing Moogsoft Users

This topic describes the workflow for adding users and the supported user roles. See also User Management API.

Adding a User

You must have Administrator or Owner permissions to add a user. See Roles and Permissions.

  1. Choose Settings > User Management.

  2. Click + in the top-right corner of the Users table. The Invite User popup appears.

  3. Enter the first name, last name, email, and role of the new users. Then click Invite.

Moogsoft adds the new user to the table and sends an invitation email to the new user. The initial user status is Invited. When the user logs in to the instance, the status updates to Active.

Roles and Permissions

Each role defines a set of permissions for the user with that role. Moogsoft supports three user roles:

  1. Owner

    The Owner has full permissions in the namespace. The primary Owner role is to manage billing and license transactions with Moogsoft.

    Each namespace must have at least one Owner. Owners can switch users between Owner and Administrator as needed.

  2. Administrator

    Administrators have full permissions in the namespace, except for billing and licensing. The primary Administrator role is to configure integrations, workflows, correlations, and other settings.

  3. Operator

    Operators can view all data and update the status of individual incidents, alerts, and metrics. Operators also have read-only access to all settings. The primary Operator role is to analyze and resolve incidents.

Notes

  • No user can update emails or passwords for existing users. To update a user, delete the current user and re-create it.

  • If a user cannot access an instance, that user is logged out automatically.

  • Only an Owner can add or edit other Owners.

  • If a user is demoted from Owner to Administrator, only a current Owner can promote that user back to Owner.

Permissions reference

Table 3. Roles and Permissions

Operator

Administrator

Owner

Alerts

  • View, assign, resolve, and close alerts

  • View, assign, resolve, and close alerts

  • View, assign, resolve, and close alerts

Incidents

  • View, assign, resolve, and close incidents

  • Create and add alerts to incidents

  • View, assign, resolve, and close incidents

  • Create and add alerts to incidents

  • View, assign, resolve, and close incidents

  • Create and add alerts to incidents

Metrics

  • View metrics

  • View metrics

  • Edit anomaly detection settings for individual metrics

  • View metrics

  • Edit anomaly detection settings for individual metrics

Search

  • View saved searches

  • Create, edit, save, and delete saved searches

  • Share saved searches

  • Create, edit, save, and delete saved searches

  • Share saved searches

Integrations

  • View integration settings

  • Install and uninstall collectors

  • Set up integrations

  • View apiKey

  • Install and uninstall collectors

  • Set up integrations

  • View apiKey

Settings

  • View

    • Workflows

    • Correlations

    • Catalogs

  • View, create, edit, and delete

    • Workflows

    • Correlations

    • Credentials

    • Catalogs

  • View, create, edit, and delete

    • Workflows

    • Correlations

    • Credentials

    • Catalogs

User Management

  • Update user info (self only)

  • Update user info and role (all users except Owner)

  • Invite new users to the namespace

  • Update user info and role (all users)

  • Relinquish Owner role to an Administrator

  • Promote an Administrator to Owner

Licensing

  • Handle licensing and billing transactions with Moogsoft

  • Promote an Administrator to Owner

  • Demote an Owner to Administrator