Manage Moogsoft Cloud users
This topic describes the workflow for adding users and the supported user roles. See also Users and Keys API.
Add a user
You must have Administrator or Owner permissions to add a user. See Roles and permissions.
Choose Settings > User Management.
Click + in the top-right corner of the Users table. The Invite User popup appears.
Enter the first name, last name, email, and role of the new users. Then click Invite.
Moogsoft Cloud adds the new user to the table and sends an invitation email to the new user. The initial user status is Invited. When the user logs in to the instance, the status updates to Active.
Roles and permissions
Each role defines a set of permissions for the user with that role. Moogsoft Cloud supports three user roles:
Owner
The Owner has full permissions in the namespace. The primary Owner role is to manage billing and license transactions with Moogsoft.
Each namespace must have at least one Owner. Owners can switch users between Owner and Administrator as needed.
Administrator
Administrators have full permissions in the namespace, except for billing and licensing. The primary Administrator role is to configure integrations, workflows, correlations, and other settings.
Operator
Operators can view all data and update the status of individual incidents, alerts, and metrics. Operators also have read-only access to all settings. The primary Operator role is to analyze and resolve incidents.
Notes
No user can update emails or passwords for existing users. To update a user, delete the current user and re-create it.
If a user cannot access an instance, that user is logged out automatically.
Only an Owner can add or edit other Owners.
If a user is demoted from Owner to Administrator, only a current Owner can promote that user back to Owner.
Permissions reference
Operator | Administrator | Owner | |
|---|---|---|---|
Alerts | View, assign, resolve, and close alerts | View, assign, resolve, and close alerts | View, assign, resolve, and close alerts |
Incidents | View, assign, resolve, and close incidents Create and add alerts to incidents | View, assign, resolve, and close incidents Create and add alerts to incidents | View, assign, resolve, and close incidents Create and add alerts to incidents |
Metrics | View metrics Create and add alerts to incidents | View metrics Edit anomaly detection settings for individual metrics | View metrics Edit anomaly detection settings for individual metrics |
Search | Create, edit, save, and delete saved searches | Create, edit, save, and delete saved searches | Create, edit, save, and delete saved searches |
Integrations | View integration settings | Install and uninstall collectors Set up integrations View apiKey | Install and uninstall collectors Set up integrations View apiKey |
Settings | View:
| View, create, edit, and delete:
| View, create, edit, and delete:
|
User Management | Update user information (for the current user only) | Update user info and role (for all users except Owner) | Invite new users to the namespace Update user info and role (all users) Relinquish Owner role to an Administrator Promote an Administrator to Owner |
Licensing | Not applicable | Not applicable | Handle licensing and billing transactions with Moogsoft Promote an Administrator to Owner Demote an Owner to Administrator |