Moogsoft Docs

Situations Overview

You can view Situations in filterable lists in the Side Menu, the Search bar, and by looking at which Situations are impacting Services.

My Situations and Open Situations Views

You may receive Notifications about Situation assignments if notifications are enabled for assignments.

The Open Situations view displays all open Situations that are currently unresolved.

Situations Refresh Rate.png

The My Situations view displays Situations that are assigned to you.

My Situations.png

You can find out more about each Situation and open its Situation Room by clicking the colored pill containing the Situation ID. For more information see Situation Rooms and Work with Situations.

Select Refresh Rate

You can choose how frequently you want your Situations View to refresh. Click Real Time and select one of the following frequencies in the drop-down list:

  • Real time (default)

  • 30 seconds

  • 1 minute

  • 5 minutes

  • 15 minutes

  • 30 minutes

The refresh rate displays. Moogsoft AIOps remembers the refresh rate that you selected when you log in again.

Configure My Situations or Open Situations View

Use the View menu to show Situation row striping or to select which columns are shown:

OpenSituations.jpg

Select Situation View Striping to show rows in the color of their severity:

Striping.jpg

Configure which Situation columns are displayed by clicking to select them in the View menu. Available columns include:

Column

Description

Category

Indicates the type and state of the Situation. Categories include: Closed, Created, Detected, Priority, Spam and Superseded.

Created At

Time and date when the Situation was created.

Description

Text description of the Situation.

First Event

Time and date when the first Event was recorded.

Last Change

Time that the Alert was last updated in the Moogsoft AIOps UI.

Last Event

Time and date when the last Event was recorded.

Owned By

Situation owner's username.

Participants

Number of Users participating in the Situation Rooms.

Process Impacted

All processes associated with the Situation that have been impacted.

Queue

Queue number the Situation belongs to.

Rating

Rating given to the Situation.

Scope

Scope of the different source groups affected by the Situation (End-User, All, Network, Applications, Database, Storage, Desktop, Cloud, Other).

Scope Trend

Indicates whether the scope is increasing or decreasing/staying the same.

Service Impacted

All services associated with the Situation that have been impacted.

Sev Trend

Indicates if the severity is becoming more or less severe.

Status

The Situation's current status: Opened, Closed, Resolved, Assigned, Acknowledged etc.

Story

Story ID number that matches the Situation ID number at the top of the Merge tree.

Teams

Teams that the Situation are associated with.

Total Alerts

Total number of Alerts associated with the Situation.

User Comments

Number of user comments about the Situation.

Select a Situation

You can click the checkboxes in the far left column to select each Situation individually:

SelectSits.jpg

To select multiple Situations at once, hold down Shift and then click the checkboxes of the Situations you want to select. If you select one Situation using this method and then click another Situation further down the list, all Situations between the two are selected.

Another method is to left-click and drag down to highlight the Situations you want to select and then right-click to select them and open the Tools Menu (also known as the Right-Click menu).

Click the Select All checkbox in the top left corner to select all Situations. If the checkbox is grayed out, scroll down to load all Situations and activate it.

Move View Columns

You can change the width of each column by hovering your mouse cursor over the column order and clicking and dragging it to increase or decrease the width.

To change the order of the columns, click the column title cell of the column you want to move and drag it to a new location in the top row. Two green arrows will indicate if the move is valid:

MoveColumns.jpg

You can also configure the order in which the Situations are shown by clicking the column title cell to rearrange them in ascending or descending alphabetical or numerical order. For example, click the 'Severity' column to arrange the Situations in ascending or descending order of severity.

Situation Tools Menu

Use the Tools menu or right-click menu to perform any other action on one or more selected Situations.

ToolsMenu.jpg

This can be accessed by clicking Tools or by right-clicking on the Situation list.

Select a Situation or multiple Situations by clicking in the checkboxes in the far left column, or use the Select All checkbox. Then click Tools and select one of the following actions:

Action

Options

Description

Create a Situation

-

Opens a new pop-up window. From here you can create a new Situation

Export

Filename: String

Format:

  • CSV (Comma Separated Values)

  • JSON (JavaScript Object Notation)

Export:

  • All Rows

  • Selected Rows

Export a row, multiple selected rows or all rows in CSV or JSON format

Own

-

Makes you the owner of the selected Situation or Situations

Assign

-

Enables you to assign the Situation to a User if you have the correct rights

De-Assign

-

This de-assigns the Situation from its current owner

De-Acknowledge

-

This de-acknowledges the Situation so it is no longer in progress

Show Details

-

This opens Situation Details

Tools

-

This links to any configured Server Tools

Add to Merge...

-

This adds the selected Situation in a new 'Merge Situations' panel.

Resolve...

-

Opens a new pop-up window. From here you can add a Situation Rating and journal entry prior to resolving the Situation*

Close...

-

Opens a new pop-up window. From here you can add a Situation Rating and journal entry prior to closing the Situation*

Reopen...

-

This reopens a resolved or closed Situation

See Resolve Situations for more information.

Situation Severity

There are six default industry-standard severity levels, which are shown and described below:

  • Clear: Indicates that one or more Events have been reported but then subsequently cleared either manually or automatically.

  • Indeterminate: Indicates the severity level could not be determined.

  • Warning: Indicates that a number of potential or imminent service affecting faults have been detected.

  • Minor: Indicates there is a non-service affecting fault but action could be required to prevent it becoming a more serious issue.

  • Major: Indicates a service affecting fault has developed and corrective action is urgently required.

  • Critical: Indicates that a serious service affecting fault has occurred and corrective action is required immediately.

The color severity of the My Situations and Open Situations icons on the Side Menu indicates the highest severity level of the alerts within each list. A Situation's severity will be determined by its alert with the highest severity level. If this alert is cleared then the Situation adopts the severity level of the alert with the next highest severity.

Situation Details

The Situations Details window allows you to explore the forensic details of a Situation.

situations11.jpg

The individual column names and their descriptions are listed in the table below:

Name

Description

Category

The category of the Situation. These include:

  • Closed: Situations that are closed

  • Created: Situations created by a User

  • Detected: Situations generated by an algorithm/Sigaliser

  • Priority: An automatically created Situation with Alerts that match a user-defined template

  • Superseded: Situations that have been merged with another Situation

Created At

The time the Situation was created (the number of seconds, minutes, hours, days ago)

Description

The text description of the Situation

First Event Time

The time of the first Event (the number of seconds, minutes, hours, days ago)

ID

The Situation ID

Last Change

The time of the last change that was made to the Situation

Last Event

The time that the last Event was recorded (the number of seconds, minutes, hours, days ago)

Owned By

The username of the User who owns the Situation

Participants

The number of participants in the Situation. A User becomes a participant after commenting in the Situation Rooms

Process Impacted

The number of processes the Situation is impacting

Scope

The scope of the different source groups that are affected by the Alert or Situation (End-User, All, Network, Applications, Database, Storage, Desktop, Cloud, Other)

Scope Trend

Whether the scope is increasing or decreasing/staying the same. This is indicated by an up or down arrow

Severity

The severity of the Situation

Status

The status of the Situation

Story

The story is the Situation ID at the top of the merge tree

Teams

The teams that are impacted by the Situation

Total Alerts

The total number of Alerts associated with the Situation

User Comments

The number of User comments in the Situation Room

You can copy out the Situation Details by clicking and dragging across the text to highlight it. You can use Ctrl+C (+c on Mac) to copy the text. This can be pasted in an external editor or tool as required.

Custom Info

Custom Info is where you can view custom fields for the Situation. This will appear in a page tree format. Click the blue-drop down arrows to view the properties beneath each branch.

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Administrators can add custom info to alerts during system configuration. You can add custom info using the Situation Client Tool using a JSON snippet under the 'Merge Custom Info' field.