Moogsoft Docs

Situation Rooms

The Situation Room is the virtual meeting place for all users involved in finding the resolution to the Situation and its alerts. This is where you will spend the most time when you are investigating the cause of a Situation.

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At the top of the Situation Room you can see when the Situation was created, any impacted services, the alerts it contains and the rating it was given at resolution.

Situation Room Tabs

The Situation Room tabs along the top of the screen provide links to the Next Steps, Alerts, Timeline and Collaborate tabs which can be followed in a logical order.

Note

Additional tabs linking to third-party tools can be added in the form of Situation Room plugins.

Next Steps

The Next Steps tab offers you a suggested action step to take in relation to the Situation. The suggestion depends on the Situation's status, if it has similar Situations or if there are Resolving Steps.

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You can collapse any of the items in the Next Steps tab by clicking on the down arrow to the left of the item name. You can expand the item by clicking on the right arrow beside its name.

Alerts

The Alerts tab is useful for looking at the Situation's individual associated alerts in more detail.

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From here you can filter and identify the alerts of interest and then seek a resolution.

To activate the Select All checkbox, scroll down to load all alerts.

Timeline

The Timeline tab offers a powerful graphical view displaying the progression of a Situation with a breakdown of its associated alerts in the order they occurred.

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Alongside the alerts, you can also inspect the markers where activity took place. See Analyze the Situation Timeline.

Collaborate

The final step is to collaborate with other users by looking at the comments and talking to colleagues.

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The ultimate goal is to find a way to resolve the alerts and subsequently the Situation. See Collaborate on the Situation.

Invite Users to the Situation Room

You can invite team members who you think might be able to help resolve a Situation using the + invite button. You can only invite users who are members of your team by default.

Type the name of the user you want to invite, add a note if required and click Done. The invited user will receive the invitation as a notification. You can only invite others users to a Situation Room if you have been assigned to the Situation.

Note

You may only be able to invite members of your team to a Situation Room if your Administrator has configured team access only.

Other Situation Room Actions

There are a number of other actions that can be performed using the Tools and More Actions drop-down menus on the top bar of the Situation Room. For more information about these menus and other actions that can be performed see Take Additional Actions.