Moogsoft Docs

Moogsoft AIOps UI Reference

The Moogsoft AIOps UI is split into several key components including the top bar, workbench summary and side menu. The sections below give a brief overview and description of these components. Click any of the links on this page for more information.

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A. Workbench : The Workbench is the default landing page and working area where you will spend most of your time.

B. Search Bar - Allows you to perform a contextual search for a specific alert or Situation or both alerts and Situations. See further description later in this page or Search Bar for more information.Search Bar

C. Help & Support - Provides links for help, tutorials and support information such as your version number, database schema and upgrade history.

D. Notifications - Displays notifications about invitations and assignments. See Notifications for more information.

E. User Menu - The User Menu allows you to perform a number of user-related actions such as changing personal details and customizing Moogsoft AIOps. Your administrator can reset your password if you forget it.

F. Dashboards - Dashboards are screens comprising of a series of widgets which offer overviews and statistics for different aspects of Moogsoft AIOps.

G. Workbench Summary - Displays an overview of statistics for your system, for your teams and for your services. See Workbench Summary

H. Team Rooms - Links to the Team Room(s) for your team(s). See Work in a Team Room for more information.

I. Services Impacted - Displays all services monitored by your team which are impacted by Situations. Services Impacted updates every minute. The Situations and alerts counts update in real time. See Check Impacted Services for more information.

J. Situation and alert Views - Displays Situations and alerts which are assigned to you under My Situations and My Alerts, as well as all unresolved Situations and Alert under Open Situations and Open Alerts.

K. Maintenance Schedule - Allows you to schedule maintenance windows so that Moogsoft AIOps ignores new alerts created during these maintenance periods. See Schedule Maintenance Downtime for more information.

Workbench Summary

The System Overview offers a high-level overview of the key statistics for your Moogsoft AIOps system such as the noise reduction and the number of events, alerts or Situations over the past week. These statistics are automatically updated every five minutes. It also displays the mean time to acknowledge (MTTA) in minutes and the mean time to resolve (MTTR) over the past week.

The Team Rooms displays an overview for your team and includes statistics about the number of impacted services, Situations assigned to the team, the MTTA and MTTR in minutes. These statistics are automatically updated every five minutes.

The services Overview displays the latest impacted Services and the number of hours or days the services have been affected. The color of each Service panel indicates the highest severity of the Situations impacting it.

Impacted For and Open Situation statistics update every minute. MTTA and MTTR automatically update every hour.

Search Bar

You can use the search bar to quickly find alerts or Situations you are interested in.

Once a search has been made, you can narrow down the search results to pinpoint exactly what you are looking for.

Enter any alphanumeric text into the search bar, such a Situation ID or a service name, and then hit Enter to continue.

The search results appear in a new screen, showing all successful results relating to both Situations and alerts by default. Search results appear in the order in which they occurred: oldest to most recent in descending order.

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You can narrow the search results using the field options on the right side of the screen:

Field

Options

Description

Search

Situations & alerts

Situations Only

alerts Only

Select whether the search results display Situations and alerts, Situations Only or alerts Only

Timeframe

All Time

Created

Last Updated

Select whether the results are for all time, from a created date range or last updated date range

Within

X Minutes

X Days

X Weeks

X Years

Select the number of minutes, days, weeks or years

Between

Date range and time

Select two dates and times of the date range

Results generated from the search bar are static. For example, a search for Situations created within the last hour shows a static list of Situations created within 60 minutes of when the search was carried out. As time progresses, this information becomes out of date. Therefore, to show Situations created within one hour of the present time, carry out the search again to get new results.