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Moogsoft AIOps for Mobile

Moogsoft AIOps for Mobile enables ITOps and DevOps teams to resolve potential incidents at any time and from anywhere using a mobile device. You can send and receive SMS notifications when you assign Situations to colleagues or invite them to Situation Rooms.

System Requirements

The mobile version of Moogsoft AIOps is supported by the following browsers and mobile platforms: Browsers

Browser

Version

iOS

Android

Chrome

Latest

Recommended

Recommended

Safari

Latest

Recommended

N/A

Platforms

The recommended platforms for Moogsoft AIOps for mobile are: iPhone SE, iPhone 6, iPhone 7 and iPhone 7 Plus (iOS 10 or higher). Android phones using OS 6 are also supported. Moogsoft's browser and platform recommendations are defined as follows:

  • Recommended: Tested and recommended by Moogsoft for the optimal solution experience.

  • Supported: Smoke tested and supported by Moogsoft.

Using Moogsoft AIOps for Mobile

The differences between the mobile version and the standard desktop version of Moogsoft AIOps are outlined in the sections below.

Navigate on Summary Screens

The Dashboard is divided into two summary screens in mobile, with separate Team Summary and Service Summary screens.

  • Tap the Team Summary and Service Summary buttons at the top of the screen to navigate between the screens.

  • Swipe up and down on the Service Summary screen to scroll through Services further down on the list.

  • Tap any service to view the Situations which are impacting it. The screenshot below shows a single Service view:

AIOpsforMobileWebServices.png
Access the Navigation Menu

Swipe right from any location to open the navigation menu. The navigation menu has links to the Summary home screen, Settings, My Situations, Open Situations and your Team Rooms. Tap the bell icon to access Notifications.

Notifications

The Notifications is much the same as the tab in the desktop version but you cannot edit the settings.

Tap Mark As Read to mark a notification as read. Notifications marked as read appear grayed out.

Notifications-GA.png

You can configure your notifications and determine which actions you receive notifications about under mobile Settings. Alternatively go to the desktop version, click Notifications and click the menu icon to open Notification Settings in the desktop version.

Settings

You can choose whether to use the system defaults or configure notifications in mobile Settings.

Settings.png

Touch any of the toggle switches to enable or disable the settings. The toggle switch turns green if the setting is enabled and gray for any setting that is disabled.

Situation Screens

The Situations screens behave in the same way as the desktop version of Moogsoft AIOps, displaying all open Situations and all assigned Situations:

AIOpsforMobileOpenSituations.png

Tap a Situation number to open the Situation Room, this is very similar to the desktop version.

Situation Room

The Situation Room screen is split into three tabs: Details,AlertsandCollaborate.

AIOpsforMobileSitDetails.png

The Details tab displays the current status of the Situation, any Services that are impacted, the total number of alerts within the Situation and any users who are in the Situation Room.

Swipe up and down to scroll through the tabs.

You can message other users using the Collaborate tab. Click Write a comment... and type to write a message.

Alerts associated with the Situation appear in the Alerts tab. Each alert is listed along with the time it was created, the host name and a description.

Collaborate

The Collaborate tab displays the all of the latest activity by users who belong to the team.

AIOpsforMobileTeamCollab.png
Situations

The Situations tab displays all Situations which are impacting Services being monitored by the team.

AIOpsforMobileTeamSits.png

Swipe up and down to scroll.

Users

The Users tab displays all users who are members of the team. In the example below, this displays all members of the Cloud DevOps team.

AIOpsforMobileUsers.png

Swipe up and down to scroll.