Moogsoft Docs

Collaborate on a Situation

The Collaborate tab provides a chat environment where you can talk to your team members and resolve a Situation.

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You can add comments, attach files, and view activity such as which teams are impacted and when the Situation was created or assigned to a user.

Navigation

To view all previous comments and Situation activity, scroll down to the bottom of the Collaborate view.

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It works much like a social media news feed wall with the oldest comments and activity at the bottom and the latest at the top.

Create a Comment

To create a comment, click in the Write a comment box and start typing.

When you have finished, click Post to add the comment to the Collaborate wall.

Tip

Submit your post using the keyboard shortcuts Ctrl+Enter or Command+Enter.

To make additional comments in a comment thread, click Add a comment, type your message and press Enter.

You can up-vote or down-vote comments using the thumbs-up and thumbs-down buttons in the top right corner of the primary comment.

Custom Situation Room Tools

You can run a number of custom tools in the Situation Room that your admin has configured for you and your team. These might include Client tools, URL tools and tools triggered by ChatOps commands.

Run a ChatOps Tool

As well as comments, you can also run ChatOps tools to try and find a resolution to the issue. Generic Tools, Alert and Situation Server Tools, or Alert and Situation Client Tools can be run using the @moog or @bot command following by the configured ChatOps shortcut.

Note

An administrator must configure ChatOps and Tools. See Configure ChatOps for more information.

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If the ChatOps tool was successful in resolving the issue, it can be marked as a Resolving Step.

Mark a Resolving Step

If a user makes a suggestion that resolves the Situation or its alerts, then it can be marked as a Resolving Step. To do this, click the Resolving Step icon in the top right corner of the comment. This highlights the comment with a green line:

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The Resolving Step icon will subsequently appear on any Similar Situations.

Tip

Click the icon again to remove a Resolving Step.

Use the Show Filter

The Show filter can be used to filter which types of activity and comments appear in the Collaborate tab.

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The different types can be added or excluded by checking or unchecking the boxes. These types include: workflow, tools, alerts, impact, modifications, invitations and posts.