Moogsoft Docs

BMC Remedy Reference

This is a reference for the BMC Remedy LAM and UI integration. The Remedy configuration file is located in the Remedy config zip file at Remedy/config/RemedyMoogsoft.properties.

The following properties are unique to the BMC Remedy integration.

See the LAM and Integration Reference for a full description of all common properties used to configure LAMs and UI integrations.

See the BMC Remedy documentation for details on Remedy components.

moogsoft.host

The hostname or IP address of the Moogsoft AIOps instance to connect to.

Type

String

Required

Yes

Default

0.0.0.0

moogsoft.graze.user

Graze API username.

Type

String

Required

Yes

Default

N/A

moogsoft.graze.password

Graze API password.

Type

String

Required

Yes

Default

N/A

moogsoft.close_situation_in_moog

If set to true, resolving or closing an incident in Remedy also applies to the Situation in Moogsoft AIOps. If set to false, closing an incident in Remedy resolves the Situation in Moogsoft AIOps but does not close it.

Type

Boolean

Required

Yes

Default

True

moogsoft.remedy_integration_user

Remedy username(s). Use commas to separate multiple usernames.

Type

String

Required

Yes

Default

N/A

moogsoft.thread_name

Thread to use in Moogsoft AIOps for adding comments.

Type

String

Required

Yes

Default

N/A

moogsoft.use_ssl

Whether to use SSL certification.

Type

Boolean

Required

No

Default

False

moogsoft.disable_certificate_validation

Whether to disable SSL certificate validation.

Type

Boolean

Required

If moogsoft.use_ssl=true.

Default

True

moogsoft.server_cert_filename

Name of the SSL root CA file.

Type

String

Required

If moogsoft.use_ssl=true.

Default

N/A

moogsoft.connection_request_timeout

Length of time (in milliseconds) to wait for a response from a POST request before returning a timeout.

Type

Integer

Required

Yes

Default

12000

moogsoft.socket_timeout

Length of time (in milliseconds) to wait for a response from the Java socket before returning a timeout.

Type

Integer

Required

Yes

Default

12000

moogsoft.connect_timeout

Length of time (in milliseconds) to wait for a response from the Moogsoft AIOps server before returning a timeout.

Type

Integer

Required

Yes

Default

12000

moogsoft.enable_proxy

Whether or not to connect to Remedy through a proxy server.

Type

Boolean

Required

No

Default

False

moogsoft.proxy_host

The hostname or IP address of the proxy server.

Type

String

Required

If moogsoft.enable_proxy=true.

Default

N/A

moogsoft.proxy_port

The port number of the proxy server.

Type

String

Required

If moogsoft.enable_proxy=true.

Default

N/A

moogsoft.proxy_authentication_required

Whether to require the proxy server's username and password.

Type

Boolean

Required

If moogsoft.enable_proxy=true.

Default

False

moogsoft.proxy_user

The proxy server username.

Type

String

Required

If moogsoft.enable_proxy=true.

Default

N/A

moogsoft.proxy_password

The proxy server password.

Type

String

Required

If moogsoft.enable_proxy=true.

Default

N/A