Moogsoft Docs

Automate Alert and Situation Workflow

As an administrator, you can automate the alert and Situation workflow to maximize the efficiency of alert and Situation processing within Moogsoft AIOps.

You need to define Action States and Transitions that will be used by the Alert Rules Engine . The Alert Rules Engine processes alerts based on certain criteria and uses the Transitions to move these alerts to different Action States. Using the Alert Rules Engine to capture link up-link down conditions or as a Heartbeat Monitor ensures that alerts do not form Situations unnecessarily.

You can also use the Auto Close feature to define criteria for automatically closing alerts and Situations. This housekeeping feature ensures that alerts and Situations are closed in a timely manner.