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Deprecation Notice

Red Hat Enterprise Linux 6/CentOS 6 is deprecated from this release and will no longer be supported after the release of Moogsoft AIOps ESR V6.5. See Deprecation Notice: RHEL 6.

Install & Upgrade 

To do a fresh install, see Pre-install RHEL 6 or Pre-install RHEL 7/CentOS 7. Then follow the instructions for Single Host Installation.

To upgrade, see Upgrade: V6.3.0 - V6.3.1 Edge. For more information about upgrading for ESR and Edge releases see AIOps Releases.

New Features


KeyRelease Note
MOOG-8017

Moobots and Lambots can now use the new "Config" module to retrieve configuration options set in JSON compatible configuration files located in $MOOGSOFT_HOME/config. This will perform a direct read from the File System and delivers the JSON Object to the Bot if the file is JSON compatible, null otherwise. Example:

var config = MooBot.loadModule('Config');
....
var servletsConf = config.getConfig('servlets.conf');
if (servletsConf) {
    moogURL = servletsConf.webhost;
}

This module is available for all Bots.

MOOG-7866

Situations can now be opened in a new browser tab using the new Open in New Tab... option on the context menu. A maximum of 10 Situations can be opened. You may need to disable your browsers pop-up blocker to open more than one Situation.

In addition the Situation Alerts "Popout" option has been renamed "Open in New Tab" for consistency.

A hotkey can be assigned to "Open in New Tab".

MOOG-7667

Three new Graze endpoints and equivalent MoogDBv2 methods have been created to retrieve team information. These new endpoints make it easier to update and sync with external management systems. The new endpoints are:

  • getTeam(team_id) - retrieves a team's details by ID.
  • getTeam(name) - retrieves a team's details by name.
  • getTeams - retrieves all teams.
  • getTeamsForService(service_id) - retrieves teams which manage a service (by service ID).
  • getTeamsForService(name) - retrieves teams which manage a service (by service name).

Team information returned for each endpoint includes: teamId, roomId, users (names), services(names), userIds, serviceIds, description, active, landing page, sig filter, alert filter.

The updateTeam end point can now take in a single 'team_data' parameter in the form of a JSON string. This is so the JSON returned from getTeam can be passed into updateTeam with little manipulation. 

MOOG-7498

Three new Graze endpoints and equivalent MoogDBv2 methods have been created to retrieve all or a limited set of users, services and processes.

  • getUsers (with optional "limit" parameter) - returns json formatted list of users
  • getServices (with optional "limit" parameter) - returns json formatted list of services
  • getProcesses (with optional "limit" parameter) - returns json formatted list of processes
INT-3391

A ticketing Integration for JIRA Service Desk has been added:

Unidirectional Support:

  • Ticket creation from Moogsoft AIOps to JIRA Service Desk
  • Situation Comments to the corresponding JIRA Service Desk Incident
  • Resolving Situations in AIOps resolves the corresponding JIRA Service Desk Incident as Complete/Closed

See JIRA Service Desk Integration for more information.

INT-2606

A ticketing Integration for Remedy v9 has been added.

Unidirectional Support:

  • Ticket creation from Moogsoft AIOps to Remedy
  • Situation Comments to Remedy Incidents
  • Resolving Situations in AIOps resolves the corresponding Remedy Incident

Bidirectional Support:

  • Work Info notes added in Remedy Incident are added to corresponding AIOps Situation as comments
  • Closing a Remedy Incident will close the corresponding AIOps Situation

See Remedy Integration for more information.

INT-2609

A ticketing Integration for JIRA has been added:

Unidirectional Support:

  • Ticket creation from Moogsoft AIOps to JIRA
  • Situation Comments to the corresponding JIRA
  • Resolving Situations in AIOps resolves the corresponding JIRA Incident as Complete/Closed

See Jira Software Integration for more information.


Integrations


KeyRelease Note
INT-2422

The v4 SCOM Connector is now signed with a valid Moogsoft, Inc certificate.

INT-3625

Nagios Integration has been improved to provide event sending scripts with BASIC_AUTH set to true by default.

INT-3575

Splunk Add-on now supports HTTPS without providing an SSL certificate.

INT-3238

v4 SCOM Connector changes:

  • Improved UI for specifying Moog Server connections either via URL or IP/Port.
  • Allow's the user to specify an SSL Certificate per Moog Server
  • The ability to bypass SSL Certificate Authentication in HTTPS mode.

Improvements


KeyRelease Note
MOOG-8167

The limitation of 255 characters for a Link Definition URL has been removed, to support longer URLs.

MOOG-8064

RabbitMQ has been upgraded to 3.7.0.

  • For an upgrade of Moogsoft AIOps the rabbitmq-server service must be restarted and there are special considerations if a rabbitmq cluster is being used - see Upgrade Documentation
MOOG-7974

A new experimental feature is available that allows users to customise the mapping for events coming in via Monitoring Integrations.

This feature is enabled by default for Monitoring Integrations and provides a "Data Mapping" tab where AIOps Fields can be mapped to incoming data fields. The feature can be disabled by going to System Settings > Labs > Configure and unchecking the "ENABLE INTEGRATION CONFIGURATION" checkbox.

Bug Fixes


KeyRelease Note
MOOG-8145

After upgrading a library, the Mobile Collaboration no longer worked. This is now fixed.

MOOG-8143

Coming soon integrations can no longer be installed in error.

MOOG-8128

Due to a bug in IE11 the summary view did not wrap correctly. This has now been worked around.

MOOG-8127

Graze createTeam endpoint now inserts empty string into alert_filter and sig_filter columns if they are not supplied in request. This was changed to be consistent with UI and to prevent JSON exception appearing in moogfarmd.log when endpoint called.

Upgrade change replaces NULL in the sig_filter and alert_filter columns with empty string. 

MOOG-8149

The Reset All Feedback button has been removed from the PRC section in System Settings. This was mistakenly brought over from the prototype and was not intended for use in production.

INT-3589

An inconsistency in the ServiceNow Moobot has been fixed, this prevented the ServiceNow Integration from working as intended.

INT-3590

A memory leak in the rest_client_lam and solarwinds_lam has been fixed. 
An issue which did not correctly identify overlapping events between two sequential poll cycles has also been fixed.


Known Issues

Known issues with functionality in this release:

  • Known Issue: Changing Situation/Alert Columns locks the Settings tab.
    Workaround: This can be mitagated by refreshing the browser before making any Situation/Alert Column changes in the Settings Tab.

Release Date

2018-1-05

 Click the link to download the PDF version of these release notes.

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