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Teams are the recommended way of grouping Alerts and Situations using specific attributes.

Teams can either be created automatically based on a single attribute's values or manually based on one or more attributes in a Filter.

Adding Teams Manually 

To add Teams manually, click the  icon in the bottom left corner. Alternatively, to duplicate a team and base a new team on another, click the  duplicate icon.

Each Team can be configured using the fields in the three tabs: General, Settings and Users.

General

The General tab is for all basic information such as the name and which Services and Situations the Team can see:

FieldInputDescription
NameStringThe name of the Team (up to a maximum of 64 characters)
DescriptionStringThe text description of the Team (e.g. Ops Team, Database Team, Web Service Team etc)
ActiveBooleanThis indicates whether the Team is active or not
Service FilterPre-configured

The names of any configured Services that the Team will see (e.g. Web, Storage, CRM etc)

Important: This is an important step when setting up Teams manually. If no Services are added on this filter, then nothing will appear in the Services Overview.

Select all with the double chevron. Select multiples with cmd and then single chevron to move them to the Selected table

Adding more than 200 Services will impact performance

Situation Filter-This shows a list of all available Services. Use the arrows (shown in the table below) to select which Services the Team can see
ButtonDescription
>>This will make all available Services visible to the Team
>This will make the selected Service visible to the Team
<This will remove visibility of the selected Service from the Team
<<This will remove visibility of all selected Services from the Team

Click Save Changes to continue. 

Settings

The Settings tab is for defining which Alerts the Team will see and configuring the Team's default landing page.

FieldInputDescription
Alert Filter-This will add an Alert Filter to define which Alerts the Team will see
Landing PageSummary
Management Dashboard
Moogsoft AIOps Dashboard
My Situations
Open Situations
Open Situations with Impacted Services 
This will set the default landing page for the Team. This will override any landing pages configured under Customization and Roles

Click Save Changes to continue.

Users 

The Users tab is where you can add users to the Team. Use the arrows to move the users into and out of the Team.


ButtonDescription
>>This will move all available users into the Team
>This will move the selected user into the Team
<This will remove the selected user from the Team
<<This will remove all users from the Team

Click Save Changes to continue.

Adding Teams Automatically

You can configure AIOps to automatically create teams based upon a Situation field. When you set up automatic teams, any existing teams become inactive.

  1. On the Teams page, click Setup Automatic Teams...
  2. Select a Situation field from the drop-down list, these include: 'Description', 'Service Impacted', 'Process Impacted' and 'Queue'.
    Moogsoft AIOps automatically assigns new Situations to the automatic team based on the values of the chosen Situation field.
  3. Click Start Auto Deploy to create teams.

Alternatively, you can setup your Teams manually using the Service or Situation Filter or a combination of both. 

Situation Update Policy

Click Situation Update Policy to choose which Situations are updated with changes when Teams are added or removed.

These updates might not happen instantly if there are lots of Situations to change. The options are:

OptionDescription
Only new & changed SituationsThis will only change new and changed Situations
All Open SituationsThis will only change all Open Situations
All SituationsThis will change all Situations

Click Save to keep this policy.

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