Teams are the recommended way of grouping Alerts and Situations using specific attributes.
Teams can either be created automatically based on a single attribute's values or manually based on one or more attributes in a Filter.
Adding Teams Manually
To add Teams manually, click the 
icon in the bottom left corner. Alternatively, to duplicate a team and base a new team on another, click the 
duplicate icon.
Each Team can be configured using the fields in the three tabs: General, Settings and Users:
General
The General tab is for all basic information such as the name and which Services and Situations the Team can see:
| Field | Input | Description |
|---|---|---|
| Name | String | The name of the Team (up to a maximum of 64 characters) |
| Description | String | The text description of the Team (e.g. Ops Team, Database Team, Web Service Team etc) |
| Active | Boolean | This indicates whether the Team is active or not |
| Service Filter | Pre-configured | The names of any configured Services that the Team will see (e.g. Web, Storage, CRM etc) Important: This is an important step when setting up Teams manually. If no Services are added on this filter, then nothing will appear in the Services Overview. Select all with the double chevron. Select multiples with cmd and then single chevron to move them to the Selected table Adding more than 200 Services will impact performance |
| Situation Filter | - | This shows a list of all available Services. Use the arrows (shown in the table below) to select which Services the Team can see |
| Button | Description |
|---|---|
| >> | This will make all available Services visible to the Team |
| > | This will make the selected Service visible to the Team |
| < | This will remove visibility of the selected Service from the Team |
| << | This will remove visibility of all selected Services from the Team |
Click Save Changes to continue.
Settings
The Settings tab is for defining which Alerts the Team will see and configuring the Team's default landing page.
| Field | Input | Description |
|---|---|---|
| Alert Filter | - | This will add an Alert Filter to define which Alerts the Team will see |
| Landing Page | Summary Management Dashboard Moogsoft AIOps Dashboard My Situations Open Situations Open Situations with Impacted Services | This will set the default landing page for the Team. This will override any landing pages configured under Customization and Roles |
Click Save Changes to continue.
Users
The Users tab is where you can add users to the Team. Use the arrows to move the users into and out of the Team:
| Button | Description |
|---|---|
| >> | This will move all available users into the Team |
| > | This will move the selected user into the Team |
| < | This will remove the selected user from the Team |
| << | This will remove all users from the Team |
Click Save Changes to continue.
Adding Teams Automatically
Please note: If setting up automatic Teams, any existing Teams will become inactive
Next select a Situation field from the drop-down list, these include: 'Description', 'Service Impacted', 'Process Impacted' and 'Queue'.
Situations will be assigned to this automatic team based on the values of the chosen Situation attribute. Click Start Auto Deploy to create the team.
A warning message will appear, click Yes to continue.
Alternatively, you can setup your Teams manually using the Service or Situation Filter or a combination of both.
Situation Update Policy
Click Situation Update Policy to choose which Situations are updated with changes when Teams are added or removed.
These updates might not happen instantly if there are lots of Situations to change. The options are:
| Option | Description |
|---|---|
| Only new & changed Situations | This will only change new and changed Situations |
| All Open Situations | This will only change all Open Situations |
| All Situations | This will change all Situations |
Click Save to keep this policy.