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Configure the columns shown by default in Situation and Alert Views, and add new columns based on custom_info fields.

You can also optionally add link definitions to custom_info columns, for example, to link the custom_info data to a third-party system.


Click the Columns drop-down menu in the top right corner to display which columns are displayed by default.

The default columns are all those which are checked.

Check or uncheck columns to add or remove them from the default column layout. 


Click the border of any column and drag left or right to make the column narrower or wider. Double-click to auto-resize the column to the current content

Click and drag any column to another position to change the order the columns appear in

Click any column and edit the text next to 'Header' to change the column header.

Create a New Column

Click Columns > Add Column to add a new custom column to the default layout.

Edit the available fields to configure the column:


This is where you can type the custom_info field you want to use or show in the column

Please note: This entry must start with custom_info. (added when creating a new column). For example, to use a Custom_info field 'TPS_ID' enter:

HeaderStringThis is the header name of the column

Number OR

Select 'Number' if the column content is numeric or 'Text' if the column context is text string
Link DefinitionSelectionSelect the Link Definition from the list (if required)

If enabled, the column data will be indexed in the database

Please note: When new columns are added they are filterable and sortable by default. This improves performance of filtering and sorting, but may affect the performance of additions

If you are planning to use this custom_info field in Alert or Situation filters or you are planning to sort using this column, we recommend you enable the indexed option to aid filter loading performance
Too many indexed columns may impact performance

Adjust the column width as required and change the order by dragging and dropping the new column where you would like it to be.

Click Save Changes to continue and confirm when prompted. 

Alternatively, click Revert Changes to discard your changes.


Alert Column with Custom_info Data from Prompt

The custom_info field 'TPSLEVEL' is added to Alerts using a client tool with a prompt variable: 'Set TPS Level'.

Please note: For more information on how to set this tool up please click here

Right-click and select ToolsSet TPS Level tool or Tools > Tools > Set TPS Level to run the tool on an Alert:

Select the TPS level on the prompt window that opens:

Right-click on the Alert, select Show Details... and Custom Info...

To create the custom_info column, go to System Settings > Columns > Alert Columns.

Click Columns > Add Column and then configure the column as shown below:

Click Save Changes to continue.

The Alert Views will display the TPS Level column display custom_info data in the second column: