All other actions that can be performed to a Situation or group of Situations can be done using the Tools menu or Right-Click menu.
This can be accessed by clicking Tools or by right-clicking on the Situation list.
Select a Situation or multiple Situations by clicking in the checkboxes in the far left column. Next click Tools and select one of the following actions:
|Create a Situation||-||Opens a new pop-up window. From here you can create a new Situation|
|Export a row, multiple selected rows or all rows in CSV or JSON format|
|Own||-||Makes you the owner of the selected Situation or Situations|
|Assign||-||Enables you to assign the Situation to a User if you have the correct rights|
|De-Assign||-||This de-assigns the Situation from its current owner|
|De-Acknowledge||-||This de-acknowledges the Situation so it is no longer in progress|
|Show Details||-||This opens Situation Details|
|Tools||-||This links to any configured Server Tools|
|Add to Merge...||-||This adds the selected Situation in a new 'Merge Situations' panel. See Merge Situations|
|Resolve...||-||Opens a new pop-up window. From here you can add a Situation Rating and journal entry prior to resolving the Situation*|
|Close...||-||Opens a new pop-up window. From here you can add a Situation Rating and journal entry prior to closing the Situation|
|Reopen...||-||This reopens a resolved or closed Situation|