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Services Overview

The Services Overview section displays any Services which are assigned to your Team or which are impacted by Situations assigned to your Team.

Please note: Administrators should refer to this page for details on how to setup Services and how to link them to Alert sources

Important: To assign Services to your Team, go to System Settings > Security > Teams and add the required Services to your Service Filter

Each Service panel will also include the amount of time it has been impacted for, the number of open Situations which are impacting it, the MTTA and the MTTR in minutes.

The color of the Service indicates the highest severity level of the Situations that are impacting it.

Please note: This panel will automatically update every minute by default. Click the text alongside 'Last Updated' for the exact time the update took place

Service Filter

Click any Service for more information about the Situations which are impacting it:

These Situations are displayed in a Situation filter, allowing you to identify those which you want to prioritise. E.g. Those with the highest severity or number of high severity Alerts etc.

You can see which other Services each Situation is impacting by referring to the 'Services Impacted' column.

Services Impacted

A list of all Services that have been impacted will appear in the Side Menu on the left side of the Workbench.

Click any of the Service names to view the Situations that are impacting it. Alternatively click Services Impacted to view all Situations that are impacting your Services in a Situation Filter. See Services Impacted.