Configure Alert and Situation Columns

You can change the columns to display on Situation and Alert Views and add new columns based on custom_info fields. Optionally add link definitions to custom_info columns, for example, to link the custom_info data to a third-party system. See Link Definitions.


Click the Columns drop-down menu in the top right corner to display which columns are displayed by default. Check or uncheck columns to add or remove them from the default column layout.




Click the border of any column and drag left or right to make the column narrower or wider. Double-click to auto-resize the column to the current content.


Click and drag any column to another position to change the order the columns appear in.

Click any column and edit the text next to 'Header' to change the column header.

Create a New Column

Click Columns > Add Column to add a new custom column to the default layout. Edit the available fields to configure the column:






Enter the custom_info field you want to use or show in the column.

Note: This entry must start with custom_info. (added when creating a new column). For example, to use a Custom_info field 'TPS_ID' enter:




This is the header name of the column.


Number OR Text OR List

Select 'Number' if the column content is numeric.

Select 'Text' if the column content is a text string.

Select 'List' if the column content is based on a custom_info field containing a list. You filter this using CONTAINS. For example, filtering using 'Youtube CONTAINS ("5z508TD97Sg","i9gQ7TFIpEA")' finds Situations where the list field contains both of those items.

Link Definition


Select the Link Definition from the list (if required).



If enabled, the column data is indexed in the database.

When new columns are added they are filterable and sortable by default. This improves performance of filtering and sorting, but may affect the performance of additions.

If you are planning to use this custom_info field in alert or Situation filters or you are planning to sort using this column, we recommend you enable the indexed option to aid filter loading performance. Too many indexed columns may impact performance.

Adjust the column width as required and change the order by dragging and dropping the new column where you would like it to be. Click Save Changes to continue and confirm when prompted. Alternatively, click Revert Changes to discard your changes.


This example walks you through setting up an Alert Column with Custom_info Data from Prompt. The custom_info field 'TPSLEVEL' is added to Alerts using a client tool with a prompt variable: 'Set TPS Level'. See Client Tools for information on how to set up the TPS Level client tool.

  1. Right-click and select Tools > Set TPS Level tool or Tools > Tools > Set TPS Level to run the tool on an alert.

  2. Select the TPS level on the prompt window.

  3. Right-click on the alert, select Show Details... and Custom Info...

  4. Navigate to System Settings > Columns > Alert Columns to create the custom_info column.

  5. Click Columns > Add Column and then configure the column.

  6. Click Save Changes to continue.

The Alert Views window displays the TPS Level column display custom_info data in the second column.