Configure SMS Notifications

Moogsoft Enterprise for Mobile uses a cloud-based notification service that allows users with an active Twilio account to receive SMS messages from the REST API.

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To configure the mobile version of Moogsoft Enterprise to send and receive SMS messages:

  1. In the Moogsoft Enterprise UI, navigate to System Settings > Users and add phone numbers for the users you want to receive SMS messages.

    Note

    Phone numbers must include the international dial code in E.164 format. For example +1, +44, +61.

  2. Requests to the notification service's REST API require authentication, which you configure in $MOOGSOFTHOME/config/system.conf.

    Add your details in the following format:

    "sms_sender":
    {
        "account_sid"             : "AB1234c6d91dfe4eef9b3899dkrw34aabbab2b",
        "auth_token"              : "4eee23d50de54333f6949366fe0882a4",
        "phone_number"            : "+12345678910",
        "character_limit"         : 1600
    }

    Note

    The API limits text messages to 1600 characters and truncates messages exceeding this limit.

  3. Restart Apache Tomcat to activate the changes. See Control Moogsoft AIOps Processes for details.

At present only the default configuration is available, which sends SMS notifications about all invitations and assignments.