Cherwell Workflow
The bidirectional Cherwell integration keeps critical information synchronized between Moogsoft AIOps and Cherwell.
You can perform the following actions with this integration:
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Create a Cherwell incident from a Situation in Moogsoft AIOps.
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Create a Cherwell incident from an alert in Moogsoft AIOps.
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Close a Situation in Moogsoft AIOps to close the associated incident in Cherwell and vice versa.
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Resolve a Situation in Moogsoft AIOps to resolve the associated incident in Cherwell and vice versa.
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Reopen a Cherwell incident to reopen the linked alert or Situation.
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Comment on a Situation for the comment to appear on the associated incident in Cherwell and vice versa.
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Automatically assign a Cherwell incident to the user that created the incident from Moogsoft AIOps.
For information on configuring the integration see Cherwell Service Management.
Create a Cherwell Incident from a Situation
You can create a Cherwell incident from a Situation following these steps:
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Open the Situation view.
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Right-click on a Situation.
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Select Tools > Open Cherwell Incident.
The integration creates a new Cherwell incident and prefixes Cherwell it with 'Moogsoft AIOps Situation [number]'. Do not remove this prefix as it is needed to synchronize comments and change statuses and descriptions.
Comment on a Situation Room from Cherwell
You can add comments to the comment thread of a Situation Room in Moogsoft AIOps from Cherwell.
To do so, open the associated incident in Cherwell and add a journal note. This then appears in Moogsoft AIOps as follows:
"<your_Cherwell_username>: <journal_note>".
Similarly, any comments added to a Situation appear as journal notes on linked incidents in Cherwell.