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Take Additional Actions

You can use the menus and icons at the top of the Situation Room in Moogsoft AIOps to perform additional actions on a Situation.

Tools

The Tools menu links to any Client Tools, Generic Server Tools and Situation Server Tools which have been set up by your Administrator. Client tools use Situation and alert data to carry out actions through a specified URL. Generic, Alert and Situation Server Tools allow a user to execute a utility on a remote host.

More Actions

There are a number of actions under the More Actions menu:

The default Hotkeys can be changed and unused keys can be assigned to other Actions. Learn more about how to Configure Hotkeys in the Admin Guide.

Action

Description

Show details...

Opens the Situation Details pop-up window.

Own (M)

Makes you the owner of the Situation. This also automatically acknowledges the Situation. *

Assign (A)

Allows you to assign the Situation to a user. *

De-Assign

De-assigns the Situation from a user.

De-Acknowledge

De-acknowledges the Situation.

Add to Merge...

Adds the Situation to the merge panel (where multiple Situations can be merged). See Merge Situations.

Invite (I)

Allows you to search for and send other users in your team an invite to collaborate on the situation.

Resolve...

Opens the Situation Rating dialog where you can resolve the Situation.

Close...

Opens the Situation Rating dialog where you can close the Situation.

Reopen...

Reopens the Situation if it has been resolved or closed.

Note

* Only users with the correct permissions can 'Own' or 'Assign' a Situation.

See Situation Status to find out more on changing a Situation status.Situation Status