Situation Rooms

The Situation Room tabs along the top of the screen provide links to the Next Steps, Alerts, Timeline and Collaborate tabs which can be followed in a logical order.

The Next Steps tab offers you a suggested action step to take in relation to the Situation. The suggestion depends on the Situation's status, if it has similar Situations or if there are Resolving Steps.

You can collapse any of the items in the Next Steps tab by clicking on the down arrow to the left of the item name. You can expand the item by clicking on the right arrow beside its name.

The Alerts tab is useful for looking at the Situation's individual associated alerts in more detail.

From here you can filter and identify the alerts of interest and then seek a resolution.

To activate the Select All checkbox, scroll down to load all alerts.

The Timeline tab offers a powerful graphical view displaying the progression of a Situation with a breakdown of its associated alerts in the order they occurred.

Alongside the alerts, you can also inspect the markers where activity took place. See Analyze the Situation Timeline.

The final step is to collaborate with other users by looking at the comments and talking to colleagues.

The ultimate goal is to find a way to resolve the alerts and subsequently the Situation. See Collaborate on the Situation.

You can invite team members who you think might be able to help resolve a Situation using the + invite button. You can only invite users who are members of your team by default.

Type the name of the user you want to invite, add a note if required and click Done. The invited user will receive the invitation as a notification. You can only invite others users to a Situation Room if you have been assigned to the Situation.

There are a number of other actions that can be performed using the Tools and More Actions drop-down menus on the top bar of the Situation Room. For more information about these menus and other actions that can be performed see Take Additional Actions.