Moogsoft Docs

Customize User Experience and Workflow

You can configure the functionality and default tabs of Moogsoft AIOps for Situation Rooms, Workflow, System Settings and Interface Settings. To access these options, click Customization in the System section of the Settings tab.

Situation Room

Use the Situation Room tab to select the default tab that displays when any user opens the Situation Room and the columns that appear in the Situation Room header.

Default Tab

You can choose between Next Steps, Alerts, Collaborate, Topology, and Visualize as the default tab that displays. By default, the tab is Next Steps. To change the default tab:

  • Select the default tab that you want from the drop-down list.

  • Click Save Changes to continue.

Situation Header Columns

You can select up to eight columns to display in the Situation Room header. To change the columns that you want to display in the Situation Room header:

  • To add a new column, click Add Field and select a column from the drop-down list.

  • To delete an existing column, click x next to the column name.

  • To move a column, click on a column and drag it to the place where you want it to display.


The Workflow tab allows you to alter the standard workflow of all Situations.

Propagate Situation Actions to Alerts

When enabled, this mirrors any actions to the Situation down to its alerts. Click Enable to continue and then define the scope:



Any unassigned Alerts

Action applies to any currently unassigned alerts in the Situation.

Any unassigned Alerts and any assigned but not acknowledged Alerts

Action applies to any unassigned alerts and any assigned but not acknowledged alerts.

All Alerts

Action applies to all of the alerts in the Situation.

Close Situations

These settings determine the behavior when closing Situations:



Close Situation and Open Alerts

This closes the Situation and all open alerts within it.

Close Situation and Unique Open Alerts

This closes the Situation and all unique open alerts.

Close Situation Only (Not recommended for normal operation)

This only closes the Situation but not its alerts.

Click Save Changes to continue.

System Settings

The System Settings tab is where you can set when Moogsoft AIOps times out, either with the system default or a custom timeout:



Use System defined timeout

The system default timeout of one hour (60 minutes).

Custom timeout

Any custom-defined timeout (any time between 60 and 480 minutes).

Click Save Changes to continue.

Interface Settings

The Interface Settings section is where you configure the default time format, landing page and theme for the Moogsoft AIOps interface.




Default time format

US (hh:mm:ss MM/DD/YYYY)

International (hh:mm:ss DD/MM/YYYY)*

Sortable (YYYY-MM-DD hh:mm:ss)

The default time format that applies throughout Moogsoft AIOps.

Landing page


Management Dashboard

Moogsoft AIOps Dashboard

My Situations

Open Situations

Open Situations with Impacted Services

The default landing page that opens when you launch Moogsoft AIOps or click the Moogsoft logo in the top left corner.

Default theme



The color scheme of Moogsoft AIOps (dark or light).

Allow users to select theme


Allows users to select their own color scheme. Enabled by default.

Default time zone

Use Client Time Zone*

Defines the default time zone for new users logging in to Moogsoft AIOps. The default 'User Client Time Zone' means Moogsoft AIOps adopts the local time zone.

Allow users to select time zone


Allows users to set their own time zone under the My Account settings. Enabled by default.

Select Custom Logo


Upload an image such as a logo so display on the login page and on the top bar of the workbench.


* These are the default settings for Moogsoft AIOps.

Click Save Changes to continue.

Upload a Logo

You can upload a custom image such as a company or brand logo to appear on the login page and on the top bar of the workbench:

  • Click Upload and select the desired image file from your computer. Currently PNG, JPG and GIF files up to 5MB in size are supported.

  • Click Save Changes for the changes to be applied.

  • Click the image to go to the default or configured landing page.