Moogsoft Docs

SMS Configuration

SMS Notifications is an Alpha feature.

Moogsoft AIOps for Mobile uses a cloud-based notification service which allows messages to be sent via its REST API.

Any requests to the notification service's REST API will require authentication. For HTTP basic authentication, the username will be set to your AccountSid and the password is set to your AuthToken . See Step 2 of Configuration below.

All text messages sent are limited to 1600 characters in length, any messages longer than this will be truncated.


Please follow these steps to configure the mobile version to send and receive SMS messages:

1. Go to System Settings > Users and add phone numbers, including country codes, for all Moogsoft AIOps users who you want to receive SMS messages.


Please note : All phone numbers must include the international country code in E.164 format. For example, +1, +44, +61 etc. See International Dialing Codes

Alternatively, to add your own number click on your user icon in the top right corner to open the User Menu then click My Account... and add a number next to 'Contact Number':

2. Contact or your Moogsoft Sales Engineer for your account details to enable SMS. These will include an account session ID, an authentication token and a phone number.

3. Open a terminal and open the Moogsoft AIOps system.conf file ( $MOOGSOFTHOME/config/system.conf) and add your details in the following format (this can be added anywhere in the file):

    "account_sid" : "AB1234c6d91dfe4eef9b3899dkrw34aabbab2b",
    "auth_token" : "4eee23d50de54333f6949366fe0882a4",
    "phone_number" : "+12345678910",
    "character_limit" : 1600


Please note : The snippet above is just an illustrative example and will not work if added to your system.conf file

4. Restart your Tomcat if it is still running. This will ensure all changes take effect.

5. By default, you will receive notifications about all invitations and assignments. This cannot be changed at present.

International Dialing Codes

The international dialing codes below are displayed in the correct format (+ followed by a number) required by our notification service:


Country Code

Australia +61

Brazil +55

China +86

Canada +1

France +33

Finland +358

Germany +49

Hong Kong +852

Hungary +36

India +91

Ireland +353

Israel +972

Italy +39

Japan +81

Luxembourg +352

Malaysia +60

Netherlands +31

Poland +48

Russia +7

Singapore +65

Slovakia +421

South Korea +82

Spain +34

Sweden +46

Switzerland +41

Taiwan +886

Turkey +90

U.K +44

U.S.A +1