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You can install the Remedy integration to create BMC Remedy incidents from Situations in Moogsoft AIOps.

You can enable auto-assign so new BMC Remedy incidents created from Moogsoft AIOps are automatically assigned to the logged in user. You can also configure BMC Remedy to synchronize information back to Moogsoft AIOps.

See the BMC Remedy documentation for more information on its components.

Before You Begin

The Remedy integration has been validated with BMC Remedy v. 9.1. Before you start to set up your Remedy integration, ensure you have met the following requirements:

  • You have the Remedy API URL.
  • You have the Remedy Web URL.
  • You have the Remedy Mid Tier Server details.
  • You know the Remedy user and password for Moogsoft AIOps to use to authenticate to Remedy and open incidents.
  • You know the full name of the Remedy customer for the Remedy incident.
  • If you want to enable auto-assign, you have created user accounts with the same names in both Moogsoft AIOps and Remedy.

Configure the Remedy Integration

Configure the Remedy integration in Moogsoft AIOps as follows:

  1. Navigate to the Integrations tab.
  2. Click Remedy in the Ticketing section.
  3. Follow the instructions to create an integration name.

See Configure Remedy for advanced configuration information.

Remedy Configuration

After you complete the Remedy integration, you can right-click an open Situation in Moogosft AIOps and select Open Remedy Incident from the contextual menu.

If you want to configure Remedy to send information back to Moogsoft AIOps, see the Configure Remedy .