Moogsoft logo Moogsoft AIOps Operator Guide v7.0.0

Navigate the AIOps UI

The AIOps UI is split into several key components including the top bar, workbench summary and side menu.
The sections below give a brief overview and description of these components. Click any of the links on this page for more information.
A. Workbench - The Workbench is the default landing page and working area where you will spend most of your time.
B . Search Bar - Allows you to perform a contextual search for a specific alert or Situation or both alerts and Situations.
C. Help & Support - Provides links for help, tutorials and support information such as your version number, database schema and upgrade history.
D. Notifications - Displays notifications about invitations and assignments. See Notifications .
E. User Menu - The User Menu is where you can perform a number of user-related actions such as changing personal details and customizing AIOps .
Please note: If you forget your password, please contact administrator to reset it.
F. Dashboards - Dashboards are screens comprising of a series of widgets which offer overviews and statistics for different aspects of AIOps .
G. Workbench Summary - Displays an overview of statistics for your system, for your teams and for your Services.
H. Team Rooms - Links to the Team Room(s) for your team(s).
I. Services Impacted - Displays all Services monitored by your team which are impacted by Situations.
Please note: The Services Impacted in the side menu will update every minute. The Situations and alerts counts will update in real time.
J. Situation and Alert Views - Displays Situations and alerts which are assigned to you under My Situations and My Alerts, as well all unresolved Situations and Alert under Open Situations and Open Alerts.
K. Maintenance Schedule - Schedules maintenance windows if you want to reduce noise so do not want new Situations being created.

Summary Overviews

The System Overview offers a high-level overview of the key statistics for your AIOps system such as the noise reduction and the number of Events, Alerts or Situations over the past week. These statistics are automatically updated every five minutes. It also displays the mean time to acknowledge (MTTA) in minutes and the mean time to resolve (MTTR) over the past week.
The Team Rooms displays an overview for your team and includes statistics about the number of impacted Services, situations assigned to the team, the MTTA and MTTR in minutes. These statistics are automatically updated every five minutes.
The Services Overview displays the latest impacted Services and the number of hours or days the Services have been affected. The color of each Service panel indicates the highest severity of the Situations impacting it.
Please note : The 'Impacted For' and 'Open Situations' statistics will update every minute. The 'MTTA' and 'MTTR' will automatically update every hour.

Search Bar

You can use the Search bar in the top bar to quickly find Alerts or Situations you are interested in.
Once a search has been made, you can narrow down the search results to pinpoint exactly what you are looking for.
Enter any alphanumeric text into the Search bar, such a Situation ID number or a Service name, and then hit Enter to continue.
The search results should appear in new screen, showing all successful results relating to both Situations and Alerts by default.
Please note: The search results will appear in the order in which they occurred (oldest to most recent in descending order)​​​​​​​
You can narrow the search results using the field options on the right side of the screen:
Field
Options
Description
Search
Situations & Alerts
Situations Only
Alerts Only
Select whether the search results display Situations and Alerts, Situations Only or Alerts Only
Timeframe
All Time
Created
Last Updated
Select whether the results are for all time, from a created date range or last updated date range
Within
X Minutes
X Days
X Weeks
X Years
Select the number of minutes, days, weeks or years
Between
Date range and time
Select two dates and times of the date range
Please note : Results generated from the search bar are static.
For example, a search for Situations created within the last hour will show a static list of Situations created within one hour of when the search was carried out. As time progresses, this information becomes out of date. Therefore, to show Situations created within one hour of the present time, carry out the search again to get new results.

What's next?

Learn about AIOps Notifications .

Dive into Situations ​​​​​​​.